Some Sellerdeck Payments Orders fail to checkout after upgrade to Sellerdeck v18.00

[zgap111]

We are receiving about a call a day from customers saying they get an error message during checkout...

I notice it all seems to be failing checkout:
#1 : via Sellerdeck Payments after entering card details.
#2 : all seem to be from companies, company/corporate credit cards?

This has started since upgrading from v16.04 to v18.00
We are hosted by Sellerdeck

Anybody else having the same experience?

[Mike Hughes]

Have you been able to get any idea if the error message is appearing at while they're at Sellerdeck payments or after being transferred back to your site?

I couldn't see any relevant error messages in your sellerdeck error log.

[zgap111]

The error was after Sellerdeck Payments page
- if it's the card issuer's security page, I don't think the error log will catch those

I haven't heard of anymore problems... could be a bad patch or something...

I have noticed a rise of customers advising not receiving the confirmation email (Sellerdeck Payments)...
- an incident today customer placed an order, paid but never got confirmation email so thought it failed and placed another one a few days later...
- we processed both as they were, different values and different dates... Customer reeived both and now returning one of them...