Failed Paypal Payments

[mdowling]

I'm using Paypal to process card payments and recently I've had a few orders without payment.

Today a customer contacted me after he was unable to pay. After entering his card details, a box came up from his bank (First Direct) presumably to get a one time code texted to him to confirm the transaction.

The problem was that it was all greyed out - he couldn't click anything there to continue with the transaction. I think that this is probably Paypal rather than Sellerdeck problem, but I wonder if anyone has experienced the same issue and found a solution.

[MDN]

I had this when testing the PayPal cards and it was due to a stylesheet z-index causing the box to be under another layer, unfortunately as I gave up with the PayPal Cards option I can not now remember what the class was that fixed it.

[martindowling]

Thanks Lee. It was alll working fine up to Christmas but now seems very problematic. I think I'll raise a ticket with SD to see if they can help.

[Mike Hughes]

I had a customer over the weekend who was trying to use his card rather than his paypal account but he said a paypal 'advert' kept coming up telling him to use his paypal account. Apparently there was no way to get past it and after 3 attempts he gave up and abandoned the order.

[Jax001]

Hi
We have also had a problem with PayPal with lots of failed orders over the weekend both by using fast checkout and PayPal Cards. We raised a support ticket with PayPal and they are looking into it. This started happening after they sent us a message on the 13th Jan Titled - updates to your PayPal account and all to do with 3d Secure.....

[mdowling]

Thanks all. I raised a ticket with SD. They think that it could be to do with the z-index as Lee suggested. The z-index should be 199 but was originally set much higher which caused problems.

Gary sent this
To resolve this, please go to 'Design | Library | Layouts' and scroll down to the group 'Theme Stylesheets' and expand it, and open the 'Core Styles' layout

Locate the following lines: -
PayPalCustomCardFieldsStylesheet" if
body.paymentOverlayActive > div.paymentOverlay {
z-index: 9999999;
background: rgba(0,0,0,0.5);
transition: opacity 100ms;
position: fixed;
top: 0;
bottom: 0;
left: 0;
right: 0;
}

and change the line setting the z-index to read: -
z-index: 199;

Unfortunately, when I checked it was set at 199, although Gary can see that site still has the higher figure. I am sending him a snapshot so he can see if there is some conflict with another stylesheet over-riding this setting.

I'll keep you updated!

[mje]

No idea if the problem I had is same / similar, but when we first installed PP cards, customers couldn't fill in card details, the fields were present, but not responsive - Dean @ support fixed it and told me when ticket was closed the reason was "In simple terms, an invisible design element was sitting overtop the card fields."

The ticket was SDCS-56820

[martindowling]

No idea if the problem I had is same / similar, but when we first installed PP cards, customers couldn't fill in card details, the fields were present, but not responsive - Dean @ support fixed it and told me when ticket was closed the reason was "In simple terms, an invisible design element was sitting overtop the card fields."

The ticket was SDCS-56820

I also had that problem when I first set it up and like you I got it sorted via a ticket and an amended snapshot. It does sound similar but a little earlier in the payment process than my current problem.

I've now sent the snapshot to Gary so hopefully he'll be able to straighten out the problem.