Sellerdeck Payments: Not going back to site, no confirmation

[demonlooper]

Hi all, For several weeks, SD Payments has been freezing on the payment complete screen, and not returning to my site.

Then the email confirmation doesn't get sent, and I get a call to check the order.

Its becoming time consuming.

Anyone any ideas how I can try and fix this?

[peblaco]

See here. You may need to contact SellerDeck support.

[demonlooper]

I'll try that, thanks

[plantsforshade]

Hi

We had the same problem recently, support eventually came back with "The issue is due to corrupt auth codes being returned by RBS" and seems to have affected a few people.

Many thanks

Nigel

[demonlooper]

I'm getting this problem more and more frequently now, is there anyone with a fix?

Each order now results in a follow-up phone call, which is wasting time

[Mike Hughes]

It sounds to me like a problem that's specific to your set up as if everyone was having the same trouble there'd be a flood of complaints on the forum.

So if you want help from the forum you're going to have to give us something to work on:

- Did you run the network test?
- Have you any error messages in your error log?

Mike

[demonlooper]

All clear in the network test, but in the script error I see this...

19:58, Internal Errors = The requested file (../index.html) is outside the scope of the script. If you believe the requested page should be served please contact the site operator.
Program = SearchSc, Program version = 25135 , HTTP Server = Apache , Return code = 999 , Date and Time = 2014/07/02 18:46, Internal Errors = The requested file (../index.html) is outside the scope of the script. If you believe the requested page should be served please contact the site operator.
Program = SearchSc, Program version = 25135 , HTTP Server = Apache , Return code = 999 , Date and Time = 2014/07/05 05:14, Internal Errors = Missing text search join mode. Please specify AND or OR.
Program = SearchSc, Program version = 25135 , HTTP Server = Apache , Return code = 999 , Date and Time = 2014/07/05 05:15, Internal Errors = Missing text search join mode. Please specify AND or OR.
Program = SearchSc, Program version = 25135 , HTTP Server = Apache , Return code = 999 , Date and Time = 2014/07/06 20:34, Internal Errors = The requested file (../index.html) is outside the scope of the script. If you believe the requested page should be served please contact the site operator.

[Mike Hughes]

I'm not sure if those messages relate to the problem you're having or not.

The best thing to do would be to log a support request from sellerdeck and get them to make a test purchase and see where the purchaser is being sent to the receipt page.

Mike

[demonlooper]

I'm not sure if those messages relate to the problem you're having or not.

The best thing to do would be to log a support request from sellerdeck and get them to make a test purchase and see where the purchaser is being sent to the receipt page.

Mike

Hi Mike,

Its hard to replicate the error - I've placed different orders with different cards on different browsers, and it never hangs on me, it works perfectly.

[Mike Hughes]

Ah. That makes it tougher then.

Do any of the errors in the error log match up with customer orders?

[demonlooper]

Afraid not. I'll have to contact support.