Payments not committing sellerdeck payments

[EdHarrison]

I am trying to commit todays preauthorised payments - they will not commit through v2016 or the payments login!

these are for goods already shipped

[Duncan Rounding]

See here Ed: http://www.sellerdeck.co.uk/index.ph...service-status

[EdHarrison]

Thanks Duncan - scary as the window of time is short to commit or the payment is reversed!

[zgap111]

I had a customer called yesterday complaining of unable to pay online...

Today, most of our Paypal pre-authorised payments cannot be captured...

[EdHarrison]

Had a new transaction that committed Today but we have transactions from yesterday that will not commit - these are direct shipped goods that the customers now have!

How embarrassing is it going to be to call them and explain this fiasco

[EdHarrison]

All now working at my end if it helps anyone...

[JPAutomation]

I have the same problem! The payment is marked as "Pre-authorized (PSP)” but the "Commit" button is greyed out so I am unable to process the payment. What do I need to do to complete the order before it expires? Any help would be tremendously appreciated!

[EdHarrison]

If it still will mot commit contact support, the issue was fixed

[JPAutomation]

Thank you for your reply Ed. I did contact support, but they didn't get back to me yet. I'm worried that the payment pending will expire before we can process it. That's why I was wondering if there was something I could do to commit the transaction and charge the credit card.