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  • Mantra
    replied
    Originally posted by brucet View Post
    With regard to the issues raised here:

    4) The tax value is a tricky one. As far as I'm aware, the tax value should be preserved when the tax point is set, but there are different events which can trigger that. For example, if you take payment with the order, the tax point is set then. But if you only pre-authorise the payment, it should be set later. The software follows some quite careful rules about this, but it's possible there is a loophole. I will investigate and try to find out more, but hopefully it's a passing issue.
    We pre-authorise and I added Croatia to the VAT 0% tax levied zone and EU shipping zone uploaded and checked a previous order from September 2020 taxed at 20% and there was no change to the previous tax levied so it appears that the tax value is preserved when the tax point is set in this case.

    It would be useful to know if any other users with these settings have experienced any problem with Sellerdeck zeroing previous VAT 20% on historic orders to EU countries as I am holding off moving other EU countries into the 0% tax levied zone -V16.0.7 UNME.

    Leave a comment:


  • brucet
    replied
    With regard to the issues raised here:

    1) We have a support ticket open for the report error. If anyone experiences this, please report it to support. This may aid our investigation, and will ensure you are kept up to date with progress.
    2) SD-8338 - this occurs when an order has excess weight, and there is no shipping class that allows it. From v16.0.7 / v18.0.5 the software will show a warning in this case. It's worth checking whether you can set up your PayPal account to match the weight settings in Desktop.
    3) VAT is not shown on the invoice if the percentage is zero. This was correct at the time and I'm not aware that HMRC rules have changed. I'm happy to be corrected if anyone knows differently and can point me to the new rule, in which case we will address it.
    4) The tax value is a tricky one. As far as I'm aware, the tax value should be preserved when the tax point is set, but there are different events which can trigger that. For example, if you take payment with the order, the tax point is set then. But if you only pre-authorise the payment, it should be set later. The software follows some quite careful rules about this, but it's possible there is a loophole. I will investigate and try to find out more, but hopefully it's a passing issue.

    I hope this helps

    Leave a comment:


  • Maxshow
    replied
    I am surprised that there has been no response to this thread this week

    Clearly there are issues with the patch which needs urgent work (& communication) by Sellerdeck

    Leave a comment:


  • PJ ENG
    replied
    Originally posted by Mantra View Post

    Please see the link below for latest HMRC Guidance:

    https://www.gov.uk/guidance/vat-expo...g-goods-abroad

    This was updated on 31 December 2020.
    Prior to this date the guidance for VAT on Exports stated ".... you do not charge VAT if goods are exported from Great Britain to a destination outside the UK and EU

    Martin
    Thanks for this, i have read that along with a whole host of other stuff, sort of got a handle on it. I was going down a rabbit hole of registering for Vat in other country's but think that is not what i need to do at the moment.

    Leave a comment:


  • Jax001
    replied
    Another problem occurs with Moving the EU Countries tax treatment. On historical orders within the database (already invoiced). If you go in to look at a previos order Sellerdeck then zeros the previous 20% VAT Rate and puts the order back into pending with excess payment received. This then adjusts sales analysis. Is there any way on orders to lock the VAT rate at the time they were placed as this can cause a problem with sales figures.

    Leave a comment:


  • Mantra
    replied
    Originally posted by PJ ENG View Post

    Yes spent quite a bit of time today looking, speaking with the accountant and other business owners and its not clear, not even HMRC are clear about it. That is why i was asking if you had a link.
    Please see the link below for latest HMRC Guidance:

    https://www.gov.uk/guidance/vat-expo...g-goods-abroad

    This was updated on 31 December 2020.
    Prior to this date the guidance for VAT on Exports stated ".... you do not charge VAT if goods are exported from Great Britain to a destination outside the UK and EU

    Martin

    Leave a comment:


  • PJ ENG
    replied
    Originally posted by DJO View Post
    Loads on info on the web about it and Josh confirmed it on page 1 of this post.

    Dave
    Yes spent quite a bit of time today looking, speaking with the accountant and other business owners and its not clear, not even HMRC are clear about it. That is why i was asking if you had a link.

    Leave a comment:


  • DJO
    replied
    Loads on info on the web about it and Josh confirmed it on page 1 of this post.

    Dave

    Leave a comment:


  • PJ ENG
    replied
    [QUOTE=DJO;n553446]Guys Now it has been confirmed that we do not charge vat to anywhere outside of the UK /QUOTE]

    Bit late to all of this, BUT can you tell me where you got this info from ? as most Gov websites are not so clear on this ??

    Leave a comment:


  • Mantra
    replied
    Yes - that's worth considering.

    I am also considering posting a notice to advise EU customer that packages from the UK will now have customs declarations (CN22/23) attached and may be subject to import VAT and administration charges in the receiving country that could cause delays with delivery.

    Martin

    Leave a comment:


  • DJO
    replied
    Trouble is, Martin, like yourself, we also suspended EU ordering over Christmas, but came in yesterday to get these reinstated, only to find this issue.

    I might for now, use the text line that you can add to an invoice, (Terms and conditions / Remittance Terms) to at least make the statement that "All orders from outside the UK are subject to vat at £0.00"

    That might satisfy customs for the time being, as I am hoping there will be some leniency at the beginning.

    Dave

    Leave a comment:


  • zgap111
    replied
    Thanks for the post... I didn't realise it would be zero VAT with/without that deal...

    I've tried and can't get the nil VAT showing either...
    - I thought it happens because the "none of the above" option has no actual VAT code... so I didn't move any EU countries in the list, but created a new VAT called EU VAT (0%) and tested to see if there was an assigned code that it would show... but it didn't.

    So... I assume it's the *.rpt file itself that needs an edit

    Leave a comment:


  • DJO
    replied
    Guys

    Now it has been confirmed that we do not charge vat to anywhere outside of the UK, I am having a right job, trying to get the invoice to display vat as £0.00 . Am I missing something here?

    As soon as you do any type of zero tax, it just removes the tax section from the invoice.

    The powers that be, are saying that we have to display the vat figure.

    The EU invoice is working ok apart from this.

    Dave

    Leave a comment:


  • zgap111
    replied
    Thanks Goz

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  • Goz
    replied
    Originally posted by zgap111 View Post
    Is there a way to force an update to the products on change of variable setting?
    Yes -

    1) edit the variable and untick all Place Of Setting option.
    2) Click OK to save the variable
    3) edit the variable and set Initial Value and Top Level Value to what you want it to be
    4) Click OK to save the variable
    5) edit the variable and tick the required Places Of Setting options
    6) Click OK to save the variable

    Note - this will change ALL products and sections etc that are set in Places Of Setting

    Leave a comment:

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