network setup on ssl

[TraceyG]

Hi Glenn,

I have gotten the network settings that my colleague has sent you and they test out fine here. I have logged onto your server and see that there is a willow.pl file in the cgi-bin, this runs under http and https. I've uploaded a test html file to the 'acatalog' folder and that runs too. Would it be ok if I upload one of our default sites from here to your server so I can see if I can see what is happening as there are no other files uploaded at the moment?

[shawie60]

upload ..

Hi Glenn,

I have gotten the network settings that my colleague has sent you and they test out fine here. I have logged onto your server and see that there is a willow.pl file in the cgi-bin, this runs under http and https. I've uploaded a test html file to the 'acatalog' folder and that runs too. Would it be ok if I upload one of our default sites from here to your server so I can see if I can see what is happening as there are no other files uploaded at the moment?

Hi tracey, yes that would be fine, my network test settings work fine from this end too, so I dont really know whats hapening, but please feel free.

[TraceyG]

Hi Glenn,

Our session files are created with permissions of 0200 for security reasons. If a script is able to CHMOD the file to 0200 then it must be able to change it back and it is working correctly in most cases. If it doesn't work then it means the effective script user of the http and the https server is not the same. See 'user' directive of apache
at http://httpd.apache.org/docs/1.3/mod/core.html#user.

If your hosting company are unwilling to change this then using the CUSTOMVARs I mentioned in a previous post will get it working if you use 0757 for the ACT_CART_PERMISSIONS_LOCK value and 0777 for the ACT_CART_PERMISSIONS_UNLOCK value. I have tested this out on your server and it works. You can check it out as it is still there.

I hope this helps.

[platform8]

similar error on windows server

Hi Guys,
I'm getting this error when trying to set up a test site:

Is there a windows server fix rather than the chmod one?

Thanks

Duncan


A General Script Error Occurred

--------------------------------------------------------------------------------
Error: Error opening ../tt/acatalog/98Z110Z84Z212ZippoolZndoZcomA1122382948B6416.session (Permission denied)
--------------------------------------------------------------------------------
Press the Browser back button and try again or contact the site owner

[TraceyG]

Hi Duncan,

This could be down to the configuration of your windows server. Can you please ask your host to check the relevant document here if they use IIS4 or here for IIS5 and 6. I would also get them to check the 'Correct SSL Setup' document too.

[shawie60]

merge errors .

Hi Glenn,

Our session files are created with permissions of 0200 for security reasons. If a script is able to CHMOD the file to 0200 then it must be able to change it back and it is working correctly in most cases. If it doesn't work then it means the effective script user of the http and the https server is not the same. See 'user' directive of apache
at http://httpd.apache.org/docs/1.3/mod/core.html#user.

If your hosting company are unwilling to change this then using the CUSTOMVARs I mentioned in a previous post will get it working if you use 0757 for the ACT_CART_PERMISSIONS_LOCK value and 0777 for the ACT_CART_PERMISSIONS_UNLOCK value. I have tested this out on your server and it works. You can check it out as it is still there.

I hope this helps.

Thanks tracey, Ive done as requested but I still get the merge errors when trying to upload the site, ( the network test says everything is fine) Ive looked elsewhere in the forum and it doesnt really explain why they occur or how to rectify them, any ideas??

[TraceyG]

Hi Glenn,

I didn't get any merge errors at all when uploading. Do you have a firewall that may be preventing this action from your pc?

[shawie60]

Sorted ...I think!! lol

Hi Glenn,

I didn't get any merge errors at all when uploading. Do you have a firewall that may be preventing this action from your pc?

Hi tracey, I dissabled the firwalls as requested by your colleague Seeths but it didnt help, ( I didnt need to do this previously) then I tried deleting the old files thinking that might help, no joy there either, finally I reloaded a config network script and that allowed me to upload, why Im not sure becaiuse nothing semed to have changed .. Anyways, after changing the permissions as you suggested everything seems to be working fine!! I havent checked everything of course, but i can now place an order, view the checkout and payment options etc, so at least I'll have something to show my customer when he returns from holiday tomorrow.
many , many thanks for you patience and help with all this, I would have never gotton this far on my own!
strangely enough when i purchased my own copy ( Cat version 4) I can't remember having any problems like this, Oh well we live an learn! lol
Once again many thanks
glenn