Uploading problems

[jillmc]

Hi,
I have used actinic successfully with other sites, using my normal hosting, but this time I am using the clents hosting and it does not work.

I use the Configure website details and it gets as far as ""trying cgi-bin guesses". It does this several times, then I get the following error message:

"an error occurred while attempting to change permissions in a file or directory.
There was a failure in connecting to the ftp server in an attempt to execute a FTP chmod command.
The connection wizard will not continue.
please configure your network settings through the advanced | Network Settings dialog."

Here is my export file:

HTTPPROXYMODE 0
HTTPPROXYADDRESS
HTTPPROXYPORT 80
HTTPPROXYUSER
HTTPPROXYPASSWORD
FTPPROXYMODE 0
FTPPROXYADDRESS
FTPPROXYPORT 21
FTPPROXYUSER
FTPPROXYPASSWORD
SCRIPTID 1
SCRIPTEXT .pl
SMTPHOST smtp.q*****s.co.uk
WEBSITEURL http://www.q*****s.co.uk/
IGNOREPASSIVEERRORS true
USERELATIVECGIURLS true
PATHTOPERL /usr/bin/perl
USEENHANCEFTP true
FTPCLIENTTIMEOUT 60000
FTPRETRYDELAY 3000
FTPSILENT true
FTPMAXRETRIES 3
FTPCONNECTTIMEOUT 60000
SMTPAUTHREQUIRED false
SMTPUSERNAME
SMTPPASSWORD
CATALOGURL http://www.q*****s.co.uk/acatalog/
CGIBINURL http://www.q*****s.co.uk/cgi-bin/
PATHFROMCGITOCATALOG ../httpdocs/acatalog/
CODEBASE ./
FTPHOST ftp.q*****s.co.uk
FTPUSERNAME
FTPPASSWORD
PATHTOCGIBIN /cgi-bin/
USEPASSIVEFTP false
FTPPATHFROMCGITOCATALOG /httpdocs/acatalog/

This appears to be the hosting company: www.mediatemple.net

Thanks for taking the time to read this.

Jill

[wjcampbe]

Have you tried using a standard FTP programme to create a cgi-bin folder in the right place and set its properties? This 'kick-start' is often all that's required.

[jillmc]

Have you tried using a standard FTP programme to create a cgi-bin folder in the right place and set its properties? This 'kick-start' is often all that's required.

Hi Bill,
The cgi-bin folder is already in the root of the directory when I log in via ftp. Normally this is fine or should I create another cgi-bin in the actual root of the website?

[wjcampbe]

Jill

Please edit your network settings post to remove the ftp username and password.

[wjcampbe]

Hi Bill,
The cgi-bin folder is already in the root of the directory when I log in via ftp. Normally this is fine or should I create another cgi-bin in the actual root of the website?

Well, you can - I found info in the host's knowledebase on setting up cgi and perl scripts to run outside the provided folder.

It *might* make network settings easier to configure.

[jillmc]

All fixed

Thanks for the help, but it is now resolved. The cgi had been switched off.

[Mike Hughes]

You should still delete the username and password from your ftp settings above.

Mike

[cdicken]

I've deleted the details. Probably worth getting a new username and password though.

[kairouany]

Problems in installing actinic

I'm in process of testing actinic suite.

Although the upload seems to be successful, it's just not running properly as the following error came when I try to add a product to the shopping cart :
Error: System Error: Unable to open content directory. No such file or directory

When I tried to test the site, I got the follwing error msg
"Actinic is not able to run the CGI scripts on the server. It appears as if the scripts are not installed. The most likely cause is that you have an incorrect CGI-BIN URL. If you've never uploaded the site, then you should do it before a download of orders. If you've uploaded the site ever, then Run Web | Configure Web Site Details... to review your web site configuration."

the acatalog URL is www.consultab.com/nuke_6/acatalog and my cgi-bin directory is www.consultab.com/nuke_6/cgi-bin

Please help me out

Thx

[TraceyHand]

I, then Run Web | Configure Web Site Details... to review your web site configuration."

and did you?
have you done a network test?
Does it pass?

Indeed, have you searched the forum for the hundreds of times this message has been seen before and compared solutions and results?

(aside....god help me, I'm turning into Malc )

[RuralWeb]

god help me, I'm turning into Malc

Ahhh - now you see why I posted how I did. You and Darren I see are doing exactly the same I as was doing when you both gave me a slagging - not much fun being helpfull to the lazy is it

[TraceyHand]

. You and Darren I see are doing exactly the same I as was doing when you both gave me a slagging

actually, that's probably the first time I have and it's only because of the mood I'm in today
I, at least, don't make a habit of it.