Network Settings with 1and1.co.uk

[Darren B]

Simply create a directory in your webspace for each domain. Then in the 1and1 control panel point each domain to the subdirectory you created for it. Each domain will see that subdirectory as it's root. Within each directory then create cgi-bin and acatalog folders, set the permissions and your finished.

this all sounds similar to my setups but as i said i use ftp logins restricted to certain folders (domains) in the hosting area so actinic only sees and uploads to the correct area.

[malbro]

I really dont understand why you need to add shop to the path. if you want your site hosted in a folder called shop change the acatalog to shop under the network settings.

D

Hi Darren, this is a setting under domains on 1and1. Each domain can have its own folder which is setup in the domain section of the administration pages. This folder then becomes the root folder for that domain and to actinic it looks no different than any other host.

[Darren B]

OK so shop really should not be in the settings file then. As the shop or what ever directory name you used is the root therefore it does not need to be specified.

[Mox]

These are my settings for 1and1

HTTPPROXYMODE 0
HTTPPROXYADDRESS
HTTPPROXYPORT 80
HTTPPROXYUSER
HTTPPROXYPASSWORD
FTPPROXYMODE 0
FTPPROXYADDRESS
FTPPROXYPORT 21
FTPPROXYUSER
FTPPROXYPASSWORD
SCRIPTID 1
SCRIPTEXT .pl
SMTPHOST auth.smtp.oneandone.co.uk
WEBSITEURL http://www.toddesigns.co.uk/
IGNOREPASSIVEERRORS true
USERELATIVECGIURLS false
PATHTOPERL /usr/bin/perl
USEENHANCEFTP false
FTPCLIENTTIMEOUT 15000
FTPRETRYDELAY 3000
FTPSILENT false
FTPMAXRETRIES 6
FTPCONNECTTIMEOUT 50000
SMTPAUTHREQUIRED false
SMTPUSERNAME username
SMTPPASSWORD password
CATALOGURL http://www.toddesigns.co.uk/acatalog/
ONLINESTOREFOLDERNAME acatalog
CGIBINURL http://www.toddesigns.co.uk/cgi-bin/
PATHFROMCGITOCATALOG ../acatalog/
CODEBASE ./
FTPHOST hostname
FTPUSERNAME name
FTPPASSWORD password
PATHTOCGIBIN /cgi-bin/
USEPASSIVEFTP true
FTPPATHFROMCGITOCATALOG ../acatalog/

Thanks for posting your settings Malcolm. They are identical to mine, so I'm still lost!

When I upload, it seems to manage to upload all the cgi-files ok, yet then gives this error:

Actinic Ecommerce is not able to run the CGI scripts on the server. It appears as if the scripts are not installed. The most likely cause is that you have an incorrect CGI-BIN URL. If you've never uploaded the site, then you should do it before a download of orders. If you've uploaded the site ever, then Run Web | Configure Web Site Details... to review your web site configuration.

When I run Run Web | Configure Web Site Details

It wants to change the cgi-bin directory to cgi-bin%20 - and when I say ok to that it says it can't do it!


If I run Test in Network Settings, I get this error:

If you have never uploaded your catalog to the web site, try a 'CGI Script ID Number' of 2. If you have already uploaded your catalog at least once, ignore this message.


Then this error:

The web server returned error code 404 - Requested URL not found. This means Actinic Ecommerce can not execute the CGI scripts on your web site. Run Web | Configure Web Site Details... to check the web setup.

I've approached 1and1 and they said to change permissions to 777, which I have done - no difference.

They've also said to use a different FTP client like filezilla for uploading the Actinic Ecommerce?

I think that would just confuse matters personally - I have used CuteFTP to manually put the pm and pl files into the cgi-bin, but I don't think that's the problem - they seem to be uploading ok, it seems to be Actinic having a problem accessing them thereafter.

Malcolm - if you run Web | Configure Web Site Details, what does yours show as the root directory? Mine picks up / but then tells me my web root directory path or website address appears to be incorrect. If I then change it to /shop, I then get the cgi-bin errors above!

I am seriously disillusioned!!

[Duncan Rounding]

Are you sharing the cgi-bin across domains? With 1and1 you can have multiple cgi-bins.
Is your ftp account for Actinic set up to access the root of your webspace or the root of the domain?

[malbro]

I am seriously disillusioned!!

I think the problem with your settings is the PATHTOCGIBIN. When Actinic uses FTP to connect to your site it links to the main root directory, now I am assuming that you have setup a directory(folder) Shop in the root directory and that you set the domain to use this as its root in the domain setup of 1and1. Also I am assuming that in the shop directory you have two sub directories acatalog and cgi-bin. If so then PATHTOCGIBIN needs to be set to /shop/cgi-bin so that Actinic knows how to reach the cgi-bin directory from the FTP root directory of your 1and1 server. Also make sure PATHFROMCGITOCATALOG is set to ../acatalog. All the other settings should ignore the shop directory and use the domain name.

The problem here is that the domain is pointing to the shop directory as its root but the FTP is using the real root of your server.

I hope this helps if not email me directly via the link in my signature.

When running the test you should see
CGI-BIN directory: /shop/cgi-bin/
Web Root directory: ../

The picture on the left, in the wizard, should show the root / with shop as a sub directory with a + sign indicating further sub directories.

On my site I have one domain using the main root directory and several testing domains each using a sub directory as its root, all are setup in Actinic and upload correctly. Its one of the main reasons I use 1and1 as with the large bandwidth and multiple domains it's an economic solution for a developer allowing a chance to check the sites in a real environment.

[Darren B]

Are you sharing the cgi-bin across domains? With 1and1 you can have multiple cgi-bins.
Is your ftp account for Actinic set up to access the root of your webspace or the root of the domain?

This is what i was asking back in post #15

to me it seems the ftp details are not for the root of the domain but the master ftp details for the root of the server. Which would answer why actinic is having a fit.

[Mox]

When Actinic uses FTP to connect to your site it links to the main root directory, now I am assuming that you have setup a directory(folder) Shop in the root directory and that you set the domain to use this as its root in the domain setup of 1and1. Also I am assuming that in the shop directory you have two sub directories acatalog and cgi-bin. If so then PATHTOCGIBIN needs to be set to /shop/cgi-bin so that Actinic knows how to reach the cgi-bin directory from the FTP root directory of your 1and1 server. Also make sure PATHFROMCGITOCATALOG is set to ../acatalog. All the other settings should ignore the shop directory and use the domain name.

The problem here is that the domain is pointing to the shop directory as its root but the FTP is using the real root of your server.

Many thanks Malcolm. Yes, to all of above!! That is exactly how it is set up.

Well, I've set:

CGI-BIN directory: /shop/cgi-bin/
Web Root directory: ../

And I've just run Web | Configure Web Site Details again and still get this error:

"There was a failure in connecting to the FTP server in an attempt to execute a FTP chmod command. The Connection Wizard will not continue"

Which is bonkers as I set all folders to 777. Unless it's the root directory permissions messing it up?!



I will mail you, many thanks for your kind offer.

[malbro]

to me it seems the ftp details are not for the root of the domain but the master ftp details for the root of the server. Which would answer why actinic is having a fit.

yep it looks like the ftp settings are wrong and not pointing to the correct directory.

[Darren B]

Which is bonkers as I set all folders to 777. Unless it's the root directory permissions messing it up?!
.

cgi-bin should be 755

[malbro]

Which is bonkers as I set all folders to 777. Unless it's the root directory permissions messing it up?!



I will mail you, many thanks for your kind offer.

all the folders on my server are set to 755. I do get odd errors from time to time on 1and1 that I don't ever see on the yarn site which is hosted in the UK by pinbrook, but they are not repeatable so I assume its a server loading or bandwidth problem at 1and1.

[Mox]

yep it looks like the ftp settings are wrong and not pointing to the correct directory.

It does look that way, however it doesn't work if I ignore my shop directory and try to upload to the root directory - I get all the same error messages.

[Darren B]

you would you would be better to have a ftp login that only accesses the domain root not the server root

[Duncan Rounding]

I'm still confused as to exactly what you have set up.

As I understand it your FTP access account is to your webspace root (not the domain root).
Your domain is pointing to a folder in the webspace called 'shop' as it's root.
You have cgi-bin and acatalog folders in your shop folder with permssions set to at least 755.

Is this the case?

[malbro]

HTTPPROXYMODE
HTTPPROXYADDRESS
HTTPPROXYPORT 80
HTTPPROXYUSER
HTTPPROXYPASSWORD
FTPPROXYMODE 0
FTPPROXYADDRESS
FTPPROXYPORT 21
FTPPROXYUSER
FTPPROXYPASSWORD
SCRIPTID 1
SCRIPTEXT .pl
SMTPHOST
WEBSITEURL http://www.domain.co.uk
IGNOREPASSIVEERRORS true
USERELATIVECGIURLS false
PATHTOPERL /usr/bin/perl
CATALOGURL http://www.domain.co.uk/acatalog/
CGIBINURL http://www.domain.co.uk/cgi-bin/
PATHFROMCGITOCATALOG ../shop/acatalog/
CODEBASE ./
FTPHOST ftp.domain.co.uk
FTPUSERNAME xxxxxxxxx
FTPPASSWORD xxxxxxxx
PATHTOCGIBIN shop/cgi-bin/
USEPASSIVEFTP false
FTPPATHFROMCGITOCATALOG

Michelle
On the above settings
change PATHTOCGIBIN /shop/cgi-bin/ (note leading /)
change FTPPATHFROMCGITOCATALOG ../acatalog/
set PATHFROMCGITOCATALOG to ../acatalog/

in 1and1 administration under domain overview

for domain www.domain.co.uk make sure destination is set to Web space (/shop) and that status is ready