UK2 Trouble with uploading

[F3ZZ3H]

OK, so now i have created a new FTP account that links straight into Public_HTML, i have set that up actinic but there is no change. I still get the same error message as before.. i know the persmissons are correct and the only thing the error message suggests it could be is either a incorrect cgi path in these setting or a error in the script which i have not change at all from the act template used.

I have tried the below

FTPPATHFROMCGITOCATALOG
FTPPATHFROMCGITOCATALOG ../acatalog/
FTPPATHFROMCGITOCATALOG /acatalog/

with no different results. The only thing i have noticed is in the public html file there is /secure/cgi-bin/ ?? Any ideas, this is a empty folder so surely can't have any effect?



HTTPPROXYMODE 0
HTTPPROXYADDRESS
HTTPPROXYPORT 80
HTTPPROXYUSER
HTTPPROXYPASSWORD
FTPPROXYMODE 0
FTPPROXYADDRESS
FTPPROXYPORT 21
FTPPROXYUSER
FTPPROXYPASSWORD
SCRIPTID 5
SCRIPTEXT .pl
SMTPHOST
WEBSITEURL http://www.smartpartseurope.co.uk/
IGNOREPASSIVEERRORS true
USERELATIVECGIURLS false
PATHTOPERL /usr/bin/perl
USEENHANCEFTP true
FTPCLIENTTIMEOUT 15000
FTPRETRYDELAY 3000
FTPSILENT false
FTPMAXRETRIES 3
FTPCONNECTTIMEOUT 25000
SMTPAUTHREQUIRED false
SMTPUSERNAME
SMTPPASSWORD
CATALOGURL http://www.smartpartseurope.co.uk/acatalog/
ONLINESTOREFOLDERNAME acatalog
CGIBINURL http://www.smartpartseurope.co.uk/cgi-bin/
PATHFROMCGITOCATALOG ../acatalog/
CODEBASE ./
FTPHOST ftp.smartpartseurope.co.uk
FTPUSERNAME ***
FTPPASSWORD ***
PATHTOCGIBIN /cgi-bin/
USEPASSIVEFTP false
FTPPATHFROMCGITOCATALOG

[guccij]

You site seems to be in the acatalog folder. What are using public_html for?

[Mike Hughes]

The Error 500 page on cgi-bin is usually to do with permissions, but can sometimes be due to the wrong upload format.

If you ftp into your site:

1. Are the perl scripts in the cgi-bin?

2. On most ftp programs you can check the folders permissions by right-clicking on the folder and selecting 'view permissions' (or similar). What do you get when you check this?

Mike

[F3ZZ3H]

The Error 500 page on cgi-bin is usually to do with permissions, but can sometimes be due to the wrong upload format.

If you ftp into your site:

1. Are the perl scripts in the cgi-bin?

2. On most ftp programs you can check the folders permissions by right-clicking on the folder and selecting 'view permissions' (or similar). What do you get when you check this?

Mike

1.) Perl Scripts are all in the CGI-BIN.

2.)

acatalog is 777
cgi-bin 775

So permissons are correct as far as i am aware.

Really appreiciate all the help guys, but so far getting nowhere. Anybody got any more suggestions, i'm getting pretty desperate to work this out now.

[leehack]

Its quicker to move hosts than try and solve these things most of the time. Choose a proven actinic host with settings provided in the forum. It really is a 2 minute job if you do. Time is money.

[Mike Hughes]

If scripts are in place and the permission OK. then it may be the upload format.

See this http://community.actinic.com/showthread.php?t=45155 in the knowledge base.

Mike

[F3ZZ3H]

If scripts are in place and the permission OK. then it may be the upload format.

See this http://community.actinic.com/showthread.php?t=45155 in the knowledge base.

Mike

I can't see the files

/etc/vsftpd/vsftpd.conf
/etc/vsftpd.conf

so i got hold of Uk2 and there reply was :-

Hi Luke,

"Ascii_upload" is already enabled in our serer. If you want to upload files using ascii mode, you have to change the mode in your email client.

Please feel free to contact us for further assistance.



For starters i'm not sure why they mention a e-mail client but i presume they mean FTP.

From what i can gather now all of the settings on the server are fine, permissons are fine, actinic settings are fine . . . only thing i haven't been able to do is website purge and refresh under toubleshooting as it is grey'd out. But as i havent changed any of the code i can't imagine i'd need to do that and i have purged and refreshed seperatly anyways.... any more ideas guys...

[Darren B]

you mention you have a folder secure/cgi-bin it is possible you cant run scripts outside of this

so have your tried changing
CGIBINURL http://www.smartpartseurope.co.uk/cgi-bin/
PATHTOCGIBIN /cgi-bin/
to
CGIBINURL http://www.smartpartseurope.co.uk/secure/cgi-bin
PATHTOCGIBIN /secure/cgi-bin/

[grantglendinnin]

so i got hold of Uk2 and there reply was :-

I'm actually amazed you got a reply from UK2 support. IMO they're just as bad as any old teenage reseller webhost running the 'company' from their bedroom. Best advice you'll get, as previously mentioned - move to a host with a proven Actinic record.

[leehack]

Hello brickwall, how are you today. Mind if I scottish kiss you?

[Mike Hughes]

Despite what UK2 say, the ascii problem was exactly the problem with this UK2 customer here: http://community.actinic.com/showthread.php?p=251478

He definitely says it wasn't enabled by default.

I kind of agree with the others though. My own experience with UK2, admitttedly a long time ago, was less than favourable. It might be a good idea to find a better host now, while your site is still young. There are plenty of hosts around that will run actinic without any problems.

Mike

[F3ZZ3H]

Hi guys,

Thanks for all your help..

Just wanted to let you all know that the problem was not with UK2. It was actually a problem with scripts somewhere, i copied the .pl and .pm files from the original folder back into Site1 and voila no more merging problems.

I know everybody seems to have a bad view of UK2 and in the past i would of agreed with you but they have been nothing but very helpful through all of this and there hosting is already setup to work with Actinic. This was purely a newbie being a newbie problem.

Thanks again everybody.

[Darren B]

I know everybody seems to have a bad view of UK2 .

My experience is less than 3 months old, and some emails they never replied to, i used to get a feed back thing everythime i raised a question, i always filled it in so maybe someone actually read the responses to these, obviosuly they never read the tickets

[grantglendinnin]

Hello brickwall, how are you today. Mind if I scottish kiss you?

??????

[Darren B]

Come on grant keep up, banging your head against a brick wall