After updating website using Actinic pages are no longer visible on the 'net?

[THEJUMPSHOP]

Yesterday I was updating my online store, no problem. Everything seemed fine until about an hour later I looked at the web and my store was not visible. I've pinged the site and it is there, but you cannot view it in the browser. Now when I try to refresh the website, actinic tell me that it is 'unable to connect to the ftp server'.

Please can anyone help?

Thanks!
Damo :-)

[Darren B]

Usual questions

Site url?, Network settings? Host? Actinic version?

My crystal ball is in for a service at the moment

[THEJUMPSHOP]

Site URL www.thejumpshop.co.uk
Network settings HTTP (?)
Host is Linux based Ubuntu Apache Webserver
Actinic version 8

Hope this helps? If I haven't quite understood, or if you require more info, please advise! Thank you for responding so swiftly :-)

Damo :-)

[Mike Hughes]

It's probably: http://www.thejumpshop.co.uk

It looks completely dead to me. The DNS seems to be OK but there doesn't seem to be any response from the web server.

It looks like a hosting problem. Contact your hosts.

Mike

[THEJUMPSHOP]

Usual questions

Site url?, Network settings? Host? Actinic version?

My crystal ball is in for a service at the moment

Yes, my friend above is correct...

URL www.thejumpshop.o.uk
Network settings HTTP
Host is dedicated Linux based Ubuntu Webserver
Actinic V8

I hope this helps? Please ask for more info if required :-)

Best wishes
Damo :-)

[THEJUMPSHOP]

Details

Thanks Mike, Darren

details are

www.thejumpshop.co.uk (you are correct!)
Network settings are HTTP
Hosted on Ubuntu apache webserver
actinic v8

Thanks! Please ask if you require more info... (this is the 4th time I have tried to post this reply!!)

Best wishes
Damo :-)

[Mark H]

Interestingly, Google's cached copy of the site as at 20th January (ie before the upload) shows a blank page as well.

[Mike Hughes]

Oddly, a tracert on the IP address seems to go to pipex's DSL routers and a lookup gives this:

netname: NILDRAM-DSL-STATIC-CUST29-01
descr: Customer /29 static adsl

Is the website being hosted on his own (or a friends) PC?

Mike

[Darren B]

Hmmm i can see your site

[Mark H]

Got your crystal ball back? I can't see it..........

[TraceyHand]

Hmmm i can see your site

I can too (blah blah to make up character limit )

[Mark H]

OK. Helps if you don't click on the site link with the c missing out of co.uk.......

[Duncan Rounding]

I can see it too - you need to clean your glasses Mark.

[RuralWeb]

Yep its there for me as well -