Server Error - Scripts not executing

[Owen Drumm]

Decided to redo a site using Business Plus 9.0.5. Not an upgrade as have been using the same version previously and all worked fine. I am getting the following error.

Actinic received a server error from the web server. The CGI scripts are not executing properly on the server. The error could be caused by several things. Check:
- the 'Path to the Perl shell'
- the 'CGI script extension'
- the 'Path to CGI-BIN'
- the 'CGI-BIN URL.
- the amount of web space left on your server
- if your server is configured to accept POSTs to CGI scripts
- the permissions on the server:

On Linux/Unix based servers the permissions should be:
cgi-bin (755) – drwxr-xr-x
Online Store Folder (777) – drwxrwxrwx
On Windows based servers (need to be checked with the hosting company):
IIS
cgi-bin = read/execute
Online Store Folder = read/write/execute
NTFS
cgi-bin = Catalog's FTP account needs 'Change' permissions on the directory
Online Store Folder = Catalog's FTP account needs 'Change' permissions on the directory AND the IUSR_<servername> account needs to have 'Change' permissions on the directory

Run Web | Configure Web Site Details... to review your web site configuration.

I have done a network test and everything tests fine. Checked permissions on cgi-bin 755 and acatalog 777.

I decided to completely delete everything on the site and starting from scratch but that doesnt work either. I tried changing the script id but that failed as well.

I have deleted cat, fil and perl files and done a purge and refresh but still no joy.

Lastly but not least I have been searching the forum since last night for a solution to no avail.

[Owen Drumm]

Here are the network settings. It is on a VPS server hosted by Ntt Europe

HTTPPROXYMODE 0
HTTPPROXYADDRESS
HTTPPROXYPORT 80
HTTPPROXYUSER
HTTPPROXYPASSWORD
FTPPROXYMODE 0
FTPPROXYADDRESS
FTPPROXYPORT 21
FTPPROXYUSER
FTPPROXYPASSWORD
SCRIPTID 1
SCRIPTEXT .pl
SMTPHOST supplement-warehouse.veriovps.co.uk
WEBSITEURL http://www.fitness-focus.co.uk/
IGNOREPASSIVEERRORS true
USERELATIVECGIURLS false
PATHTOPERL /usr/bin/perl
USEENHANCEFTP true
FTPCLIENTTIMEOUT 15000
FTPRETRYDELAY 3000
FTPSILENT true
FTPMAXRETRIES 3
FTPCONNECTTIMEOUT 25000
SMTPAUTHREQUIRED false
SMTPUSERNAME
SMTPPASSWORD
COMPRESSIONPACKETSIZE 1024
COMPRESSEDUPLOAD false
CATALOGURL http://www.fitness-focus.co.uk/acatalog/
ONLINESTOREFOLDERNAME acatalog
CGIBINURL http://www.fitness-focus.co.uk/cgi-bin/
PATHFROMCGITOCATALOG ../fitness-focus.co.uk/acatalog/
CODEBASE ./
FTPHOST fitness-focus.co.uk
FTPUSERNAME
FTPPASSWORD
PATHTOCGIBIN /www/cgi-bin/
USEPASSIVEFTP true
FTPPATHFROMCGITOCATALOG /www/fitness-focus.co.uk/acatalog/

[Rich Brady]

Path to cgi-bin, doesn't look right to me. Try "/cgi-bin"

[Owen Drumm]

Path to cgi-bin is correct

[Owen Drumm]

Got the following on error log.

009] [error] [client 88.109.230.222] attempt to invoke directory as script: /home/fitness/www/cgi-bin
[Tue Nov 17 13:40:35 2009] [error] [client 86.137.83.92] File does not exist: /home/fitness/www/fitness-focus.co.uk/favicon.ico
[Tue Nov 17 13:42:34 2009] [error] [client 88.109.230.222] Premature end of script headers: /home/fitness/www/cgi-bin/ca000001.pl
[Tue Nov 17 13:42:53 2009] [error] [client 88.109.230.222] Premature end of script headers: /home/fitness/www/cgi-bin/ca000001.pl
[Tue Nov 17 13:45:47 2009] [error] [client 86.167.217.162] Premature end of script headers: /home/fitness/www/cgi-bin/nq000001.pl
[Tue Nov 17 13:45:47 2009] [error] [client 86.167.217.162] Premature end of script headers: /home/fitness/www/cgi-bin/nq000001.pl
[Tue Nov 17 13:45:50 2009] [error] [client 86.167.217.162] Premature end of script headers: /home/fitness/www/cgi-bin/nq000001.pl
[Tue Nov 17 13:52:11 2009] [error] [client 217.205.250.130] Premature end of script headers: /home/fitness/www/cgi-bin/ss000001.pl

[Mike Hughes]

PATHTOCGIBIN /www/cgi-bin/

Path to cgi-bin, doesn't look right to me. Try "/cgi-bin"

Path to cgi-bin is correct

In which case this bit is wrong:

FTPPATHFROMCGITOCATALOG /www/fitness-focus.co.uk/acatalog/

Why not delete it and leave blank unless otherwise advised?

Mike

PS. Most servers are set up with the cgi-bin directory in the root directory of the website. This allows multiple sites to each have their own cgi-bin to prevent problems. Any reason you're not doing it this way?

[Owen Drumm]

That makes no difference. Still comes up with the same problem

[Rich Brady]

Any reason you're not doing it this way?

Why are you so certain the Path to cgi is correct?

[Owen Drumm]

Why are you so certain the Path to cgi is correct?

It was correct before when the site was functioning perfectly. Also I Configure web site details.

[Rich Brady]

Okay, did you type the network settings in or did you export and import the old ones?

[Mike Hughes]

So, the network test runs and passes OK which implies that the network settings, permissions and default upload format are all OK. Have you ftp'd into the site and checked that all the files are sitting in the right directories? and no duplicate directories?

Did you get the test email? Just checking as the smtp server (and email address? ) are off-domain.

The only other thing I can think of is to check the amount of webspace you have. This will give the same error if you don't have any space left.

Other than that I'm out of ideas.

Mike

[Owen Drumm]

There is ample disk space. I exported and imported the network settings. I checked that everything is in place on the site via ftp.

[Rich Brady]

The only other thing I can think off is that coincidentally your hosts have changed something. Have you spoken with them?

[Owen Drumm]

The hosts haven't changed anything. There are another couple of Actinic sites on this VPS server that are working perfectly well by the way.

[guccij]

It's probably time to call Support ...