Upload problems

[Rich Brady]

ok

two things your missing the preceeding / form the PATHTOCGIBIN please try PATHTOCGIBIN /cgi-bin/

also your path the perl should be /usr/bin/perl although not always but normally on nix servers

Good spot Darren

[anne_marie]

Hi Rich,
I've just tried that and getting the same error On another note, a colleague has told me that the url for root should be
www.thecreativefoundry.com rather than www.thecreativefoundry.co.uk (it seems that thecreativefoundry.co.uk is a subdirectory which has it's own public_html within it, just to confuse things!)
I put a test cgi script in there@ http://www.thecreativefoundry.com/cgi-bin/test.cgiand it confirms that the cgi-bin is there.
I changed the network settings to reflect this, but i am still receiving this:
http://i48.tinypic.com/2uialig.jpg

New network settings look like this
HTTPPROXYMODE 0
HTTPPROXYADDRESS
HTTPPROXYPORT 80
HTTPPROXYUSER
HTTPPROXYPASSWORD
FTPPROXYMODE 0
FTPPROXYADDRESS
FTPPROXYPORT 21
FTPPROXYUSER
FTPPROXYPASSWORD
SCRIPTID 1
SCRIPTEXT .pl
SMTPHOST localhost
WEBSITEURL http://www.thecreativefoundry.co.uk/
IGNOREPASSIVEERRORS true
USERELATIVECGIURLS false
PATHTOPERL /home/bin/perl
USEENHANCEFTP true
FTPCLIENTTIMEOUT 15000
FTPRETRYDELAY 3000
FTPKEEPALIVEINTERVAL 30000
FTPSILENT false
FTPMAXRETRIES 3
FTPCONNECTTIMEOUT 25000
SMTPAUTHREQUIRED false
SMTPUSERNAME
SMTPPASSWORD
CATALOGURL http://www.thecreativefoundry.co.uk/acatalog/
ONLINESTOREFOLDERNAME acatalog
CGIBINURL http://www.thecreativefoundry.co.uk/cgi-bin/
PATHFROMCGITOCATALOG ../acatalog/
CODEBASE ./
FTPHOST 78.31.110.194
FTPUSERNAME fencebay@creativefoundry.co.uk
FTPPASSWORD ********
PATHTOCGIBIN cgi-bin/
USEPASSIVEFTP false
FTPPATHFROMCGITOCATALOG /catalog/

[Rich Brady]

ok

two things your missing the preceeding / form the PATHTOCGIBIN please try PATHTOCGIBIN /cgi-bin/

also your path the perl should be /usr/bin/perl although not always but normally on nix servers

also the cgi-bin is this under the thecreativefoundry.co.uk directory?

and did you create the folders manually (thecreativefoundry.co.uk) or was this created when you added an addon domain to your hosting plan?

these questions are important before we try anything else

Anne-Marie you haven't made these changes, but we need to stop for a second.

What is the URL for this site?

[anne_marie]

Yip, i feel like i'm running around in circles with this sorry to have your head probably buzzing from all of this too!
The actual URL hasn't been set up as of yet, I have just been told to upload the site here, in order to test it over the weekend. It will later be uploaded to another server next week, but the clients need to look at it and play about with it this weekend...
The URL for the catalog is http://www.thecreativefoundry.com/acatalog
The URL for the cgi-bin is:
http://www.thecreativefoundry.com/cgi-bin
What if I created a directory called fencebaypreview in the root?
So it would look something like this?
public_html/cgi-bin
public_html/fencebay/preview (my index etc will go in here)
public_html/acatalog (or I can put all my files in here?)
latest network settings look like this:

HTTPPROXYMODE 0
HTTPPROXYADDRESS
HTTPPROXYPORT 80
HTTPPROXYUSER
HTTPPROXYPASSWORD
FTPPROXYMODE 0
FTPPROXYADDRESS
FTPPROXYPORT 21
FTPPROXYUSER
FTPPROXYPASSWORD
SCRIPTID 1
SCRIPTEXT .pl
SMTPHOST localhost
WEBSITEURL http://www.thecreativefoundry.com/
IGNOREPASSIVEERRORS true
USERELATIVECGIURLS false
PATHTOPERL /home/bin/perl
USEENHANCEFTP true
FTPCLIENTTIMEOUT 15000
FTPRETRYDELAY 3000
FTPKEEPALIVEINTERVAL 30000
FTPSILENT false
FTPMAXRETRIES 3
FTPCONNECTTIMEOUT 25000
SMTPAUTHREQUIRED false
SMTPUSERNAME
SMTPPASSWORD
CATALOGURL http://www.thecreativefoundry.com/acatalog/
ONLINESTOREFOLDERNAME acatalog
CGIBINURL http://www.thecreativefoundry.com/cgi-bin/
PATHFROMCGITOCATALOG ../acatalog/
CODEBASE ./
FTPHOST 78.31.110.194
FTPUSERNAME fencetest@creativefoundry.co.uk
FTPPASSWORD ********
PATHTOCGIBIN cgi-bin/
USEPASSIVEFTP false
FTPPATHFROMCGITOCATALOG /catalog/

[Rich Brady]

You still haven't made the changes that Darren pointed out...

Forget subdomains and just get your settings working correctly for thecreativefoundry.com

When you get them passing the test. Switch Actinic to test mode and upload.

[anne_marie]

Hi Rich,
with Darrens changes, no difference to the error I haven't added any sub-domains. It's the company I am working for who use memset as their hosting, and everything was like this when i started. I have no idea why they have another subdomain under thecreativefoundry.co.uk? Although I have now established that it is definitely thecreativefoundry.com, I am looking at rather than .co.uk What a mess My settings now look like this:
HTTPPROXYMODE 0
HTTPPROXYADDRESS
HTTPPROXYPORT 80
HTTPPROXYUSER
HTTPPROXYPASSWORD
FTPPROXYMODE 0
FTPPROXYADDRESS
FTPPROXYPORT 21
FTPPROXYUSER
FTPPROXYPASSWORD
SCRIPTID 1
SCRIPTEXT .pl
SMTPHOST localhost
WEBSITEURL http://www.thecreativefoundry.com/
IGNOREPASSIVEERRORS true
USERELATIVECGIURLS false
PATHTOPERL /usr/bin/perl
USEENHANCEFTP true
FTPCLIENTTIMEOUT 15000
FTPRETRYDELAY 3000
FTPSILENT false
FTPMAXRETRIES 3
FTPCONNECTTIMEOUT 25000
SMTPAUTHREQUIRED false
SMTPUSERNAME
SMTPPASSWORD
CATALOGURL http://www.thecreativefoundry.com/acatalog/
ONLINESTOREFOLDERNAME acatalog
CGIBINURL http://www.thecreativefoundry.com/cgi-bin/
PATHFROMCGITOCATALOG ../acatalog/
CODEBASE ./
FTPHOST 78.31.110.194
FTPUSERNAME fencebay@creativefoundry.co.uk
FTPPASSWORD *******
PATHTOCGIBIN /cgi-bin/
USEPASSIVEFTP false
FTPPATHFROMCGITOCATALOG

[guccij]

Why not forget your company's Memsnet account for the moment and do this:

http://community.actinic.com/showthread.php?t=45510

If you can get the site working on Actinic's servers, you might be able to move forward.

I mean, come on, it's not rocket science. If it were as difficult as you're finding it, no-one would ever bother would they. Actinic works. End of.

[Mike Hughes]

Anne Marie,

When you ftp into the server, is the cgi-bin directory sitting there in the root or is it in another directory such as /public_html/ ?

If it's in the public_html directory then the ftp path has to include that. i..e

PATHTOCGIBIN /cgi-bin/

Should be /public_html/cgi-bin/

Mike

[anne_marie]

Hi Mike,
It is sitting in the root. I have no idea why it's not working I may just sign up for a trial hosting until we can get this sorted out I've wasted the better part of a day trying to figure this out, and I still have some design to finish ajnd put together. Guess who's going to be working from home again tonight!

[Rich Brady]

Guess who's going to be working from home again tonight!

Welcome to my World :-)

[anne_marie]

Thanks again for taking the time to help me today everybody! No doubt, i will be picking your brains later with all soerts of silly design questions

[Mike Hughes]

If you get the chance can you run a network test and copy / paste back the response. I want to check that it's picked up the cgi-bin settings.

Mike

[Darren B]

can we go back a bit here

Mike is correct if you are using the maindomain url you would include the public_html, but looking at your settings you have lots of addon domains under the master account, so in this instance the path must not include public_html because you are now using a ftp account that only access this addon domain.

But i need to know if you have a cgi-bin folder under the thecreativefoundry.com/ folder?

i also asked if this domain was setup using the control panel and created by adding a domain? if you did not then this will not work, the server needs to build the required paths and it does this when you add a domain. Creating a folder manually using an ftp program will not work

[leehack]

OMG is this still going on, for crying out loud lol. Aren't there any designers at your place with actinic experience?

[Darren B]

Mike & Anne

The cgi-bin under the public_html is for the main account, normally each addon domain would have there own cgi-bin which would be sited under each of the addon domains, these addon domians show as folders on the server. This is were the problem comes from, addon domains must be added to the server the correct way, creating a folder will not create the cgi-bin or the correct paths to it, so in essence the server wont run scripts for these sites.