Confirmation emails not received (mine and customer's)

[davidrmoore]

Advice appreciated

I am testing V9 catalog, having successfully imported via snapshot my V6 webshop.

I have looked through the forum and read all relevant posts I found.

All appears to run OK, ordering via SSL, card or Paypal.

BUT - no customer confirmation email is received - nor the "you have received an order since your last download" email

The only email received is the "send receipt email copies to.." email

The corrrect boxes are ticked in "Ordering Options"

Network Setup Test works well, and sends the confirmatory email.

I have refreshed the site - and have tried a new cgi-bin, and different script number - but with no success

- and I have ensured that the "Done" button is clicked at the end of an order transaction

Tips appreciated

David

[pinbrook]

have you looked to see if there is anything reported in the error.err file?

[davidrmoore]

error file

Thanks Jo - I believe there is a pointer here - see example message (of several) below - but I am not sure how to overcome.


Error returned from SMTP server (4: Command RCPT User not local and relaying not permitted from you (91.192.192.110)

have you looked to see if there is anything reported in the error.err file?

[pinbrook]

Taken from a www search on the error message

"16. What does it mean by "User Not Local; Relaying Not Permitted"? [ top ]

You will receive this message when trying to send an e-mail without having configured to authenticate BEFORE sending. You should be able to overcome this error by checking your email client configuration and trying to send the message again."

sounds like you need SMTP auth in actinic network settings.

ie username/password and smtphostname

what have you got in network settings?

[davidrmoore]

Network Settings

Jo - I appreciate your taking time out for me

In the network settings, I have SMTP Server = mail.tuningshop.co.uk

I do not have UserName and Password specified. But I have tried with these specified - same result

This SMTP server option has been working on Actinic 6

**In Network Setup test - I DO receive confirmation email to my box

But as I said earlier, when orders are placed the only mail received is to the "copyee" of the order confirmation

David

Taken from a www search on the error message

"16. What does it mean by "User Not Local; Relaying Not Permitted"? [ top ]

You will receive this message when trying to send an e-mail without having configured to authenticate BEFORE sending. You should be able to overcome this error by checking your email client configuration and trying to send the message again."

sounds like you need SMTP auth in actinic network settings.

ie username/password and smtphostname

what have you got in network settings?

[Chunkford]

In the network settings, I have SMTP Server = mail.tuningshop.co.uk

Whos your host?
Have you tried localhost instead of mail.tuningshop.co.uk

[davidrmoore]

Thanks - all OK now -

Your assistance very much appreciated

David

Whos your host?
Have you tried localhost instead of mail.tuningshop.co.uk

Whos your host?
Have you tried localhost instead of mail.tuningshop.co.uk

[pinbrook]

And the solution was.............. ?

[Neostar]

could you please let us know how you sorted it as i am having the same problem at the moment

[pinbrook]

i think the solution was to use localhost in network settings for SMTP