Problem on 1and1 linux business plan

[tarun]

I have just shifted my actinic catalogue from the a plesk server to 1and1 linux business package but when i tried to run cgi-bin/ss000001.pl?SECTIONID=shop.html&NOLOGIN=1 , it came with an error, i created the cgi-bin directory manually and acatalogue dir manually as well.

Both the directiories have 755 and 777 permissions respectively. I am sorry for my rookie questions but i have seen so many people telling about network settings changes or something like that in many forums. I banged my head in the wall but found those settings nowhere in the perl files that came with actinic. Can anyone tell me where are those settings located and if i need to change those settings.

BTW i am getting a 500 internal server error.

[Duncan Rounding]

From the Actinic menu run a network test and post the errors.

[tarun]

Thanks for the reply. When we did the settings on the desktop client and run test, it went Ok and no error was there. But then i went in to the 1and1 control panel and run a CGI output monitor there for the script. Below are the errors i got from there when tried to run ss000001.pl inside cgi-bin folder, it gave me the below errors

Result:
- 9 CGI returned nonzero status
Global symbol "$nRetail" requires explicit package name at ao000001.pm line 3665.
Global symbol "%Prompts" requires explicit package name at ao000001.pm line 3666.
Global symbol "%Prompts" requires explicit package name at ao000001.pm line 3667.
Global symbol "$range" requires explicit package name at ao000001.pm line 3667.
Global symbol "$component" requires explicit package name at ao000001.pm line 3667.
Global symbol "$range" requires explicit package name at ao000001.pm line 3678.
Global symbol "$range" requires explicit package name at ao000001.pm line 3679.
Global symbol "%Res" requires explicit package name at ao000001.pm line 3681.
Global symbol "$range" requires explicit package name at ao000001.pm line 3681.
Global symbol "%Res" requires explicit package name at ao000001.pm line 3682.
Global symbol "$range" requires explicit package name at ao000001.pm line 3682.
Global symbol "%Res" requires explicit package name at ao000001.pm line 3683.
Global symbol "$range" requires explicit package name at ao000001.pm line 3683.
Global symbol "$component" requires explicit package name at ao000001.pm line 3684.
Global symbol "%Res" requires explicit package name at ao000001.pm line 3686.
Global symbol "$range" requires explicit package name at ao000001.pm line 3686.
Global symbol "$component" requires explicit package name at ao000001.pm line 3688.
Global symbol "%Res" requires explicit package name at ao000001.pm line 3690.
Global symbol "$range" requires explicit package name at ao000001.pm line 3692.
Global symbol "%Res" requires explicit package name at ao000001.pm line 3696.
Global symbol "$range" requires explicit package name at ao000001.pm line 3696.
Global symbol "$bIsSpecific" requires explicit package name at ao000001.pm line 3701.
Global symbol "$range" requires explicit package name at ao000001.pm line 3703.
Global symbol "%Res" requires explicit package name at ao000001.pm line 3705.
Global symbol "$range" requires explicit package name at ao000001.pm line 3705.
Global symbol "$range" requires explicit package name at ao000001.pm line 3706.
Global symbol "%Res" requires explicit package name at ao000001.pm line 3708.
Global symbol "$range" requires explicit package name at ao000001.pm line 3708.
Global symbol "%Res" requires explicit package name at ao000001.pm line 3710.
Global symbol "$range" requires explicit package name at ao000001.pm line 3710.
Global symbol "%Res" requires explicit package name at ao000001.pm line 3711.
Global symbol "$range" requires explicit package name at ao000001.pm line 3711.
Global symbol "$range" requires explicit package name at ao000001.pm line 3712.
Global symbol "%Res" requires explicit package name at ao000001.pm line 3714.
Global symbol "$range" requires explicit package name at ao000001.pm line 3716.
Global symbol "%Res" requires explicit package name at ao000001.pm line 3720.
Global symbol "$range" requires explicit package name at ao000001.pm line 3720.
Global symbol "$range" requires explicit package name at ao000001.pm line 3724.
Global symbol "$pPriceHash" requires explicit package name at ao000001.pm line 3726.
Global symbol "$range" requires explicit package name at ao000001.pm line 3726.
Global symbol "$range" requires explicit package name at ao000001.pm line 3728.
Global symbol "$pPriceHash" requires explicit package name at ao000001.pm line 3730.
Global symbol "$range" requires explicit package name at ao000001.pm line 3730.
Global symbol "$range" requires explicit package name at ao000001.pm line 3735.
Global symbol "%Res" requires explicit package name at ao000001.pm line 3737.
Global symbol "$range" requires explicit package name at ao000001.pm line 3737.
Global symbol "$range" requires explicit package name at ao000001.pm line 3739.
Global symbol "$pPriceHash" requires explicit package name at ao000001.pm line 3741.
Global symbol "$range" requires explicit package name at ao000001.pm line 3741.
Global symbol "$range" requires explicit package name at ao000001.pm line 3747.
Global symbol "$component" requires explicit package name at ao000001.pm line 3747.
Global symbol "$range" requires explicit package name at ao000001.pm line 3749.
Global symbol "$rindex" requires explicit package name at ao000001.pm line 3751.
Global symbol "$rindex" requires explicit package name at ao000001.pm line 3751.
Global symbol "@tmp" requires explicit package name at ao000001.pm line 3751.
Global symbol "$rindex" requires explicit package name at ao000001.pm line 3751.
Global symbol "$range" requires explicit package name at ao000001.pm line 3753.
Global symbol "$rindex" requires explicit package name at ao000001.pm line 3753.
Global symbol "$range" requires explicit package name at ao000001.pm line 3754.
Global symbol "$rindex" requires explicit package name at ao000001.pm line 3754.
Global symbol "@tmp" requires explicit package name at ao000001.pm line 3754.
Global symbol "$rindex" requires explicit package name at ao000001.pm line 3754.
Global symbol "$range" requires explicit package name at ao000001.pm line 3760.
Global symbol "$range" requires explicit package name at ao000001.pm line 3761.
Global symbol "$range" requires explicit package name at ao000001.pm line 3766.
Global symbol "$component" requires explicit package name at ao000001.pm line 3766.
Global symbol "$range" requires explicit package name at ao000001.pm line 3777.
Global symbol "$range" requires explicit package name at ao000001.pm line 3778.
Global symbol "%Res" requires explicit package name at ao000001.pm line 3780.
Global symbol "$range" requires explicit package name at ao000001.pm line 3780.
Global symbol "%Res" requires explicit package name at ao000001.pm line 3781.
Global symbol "$range" requires explicit package name at ao000001.pm line 3781.
Global symbol "$range" requires explicit package name at ao000001.pm line 3782.
Global symbol "%Res" requires explicit package name at ao000001.pm line 3784.
Global symbol "$range" requires explicit package name at ao000001.pm line 3784.
Global symbol "$component" requires explicit package name at ao000001.pm line 3786.
Global symbol "%Res" requires explicit package name at ao000001.pm line 3788.
Global symbol "$range" requires explicit package name at ao000001.pm line 3788.
Global symbol "%Res" requires explicit package name at ao000001.pm line 3789.
Global symbol "$range" requires explicit package name at ao000001.pm line 3789.
Global symbol "$range" requires explicit package name at ao000001.pm line 3791.
Global symbol "%Res" requires explicit package name at ao000001.pm line 3793.
Global symbol "$range" requires explicit package name at ao000001.pm line 3795.
Global symbol "%Res" requires explicit package name at ao000001.pm line 3799.
Global symbol "$range" requires explicit package name at ao000001.pm line 3799.
Global symbol "$pPriceHash" requires explicit package name at ao000001.pm line 3804.
Global symbol "$pPriceHash" requires explicit package name at ao000001.pm line 3804.
Global symbol "$range" requires explicit package name at ao000001.pm line 3806.
Global symbol "%Res" requires explicit package name at ao000001.pm line 3808.
Global symbol "$range" requires explicit package name at ao000001.pm line 3808.
Global symbol "$range" requires explicit package name at ao000001.pm line 3809.
Global symbol "$pPriceHash" requires explicit package name at ao000001.pm line 3811.
Global symbol "$range" requires explicit package name at ao000001.pm line 3811.
Global symbol "$pPriceHash" requires explicit package name at ao000001.pm line 3815.
Global symbol "$range" requires explicit package name at ao000001.pm line 3815.
Global symbol "$range" requires explicit package name at ao000001.pm line 3820.
Global symbol "%Res" requires explicit package name at ao000001.pm line 3822.
Global symbol "$range" requires explicit package name at ao000001.pm line 3822.
Global symbol "$range" requires explicit package name at ao000001.pm line 3824.
Global symbol "$pPriceHash" requires explicit package name at ao000001.pm line 3826.
Global symbol "$range" requires explicit package name at ao000001.pm line 3826.
Global symbol "$pPriceHash" requires explicit package name at ao000001.pm line 3831.
Global symbol "$pPriceHash" requires explicit package name at ao000001.pm line 3831.
Global symbol "%Res" requires explicit package name at ao000001.pm line 3833.
Global symbol "$pPriceHash" requires explicit package name at ao000001.pm line 3834.
Global symbol "%Res" requires explicit package name at ao000001.pm line 3835.
BEGIN not safe after errors--compilation aborted at ao000001.pm line 5534.
Compilation failed in require at /kunden/homepages/41/d344161724/htdocs/cgi-bin/ss000001.pl line 18.
STDOUT OK STDERR OK

I do not know what to do, please let me know if am doing something wrong here.

[Duncan Rounding]

Export your network settings and post them here without usernames and passwords.

[tarun]

I also want to know that the perl scripts on the server are automatically generated by the desktop client? Shall we delete all the cgi-bin perl scripts? so when the desktop client will run , it automatically generates a new set of files there?

Sorry being a novice i really know nothing about it.

[leehack]

Yes it will create a new set.

[tarun]

Heres the network settings

HTTPPROXYMODE 0

HTTPPROXYADDRESS

HTTPPROXYPORT 80

HTTPPROXYUSER

HTTPPROXYPASSWORD

FTPPROXYMODE 0

FTPPROXYADDRESS

FTPPROXYPORT 21

FTPPROXYUSER

FTPPROXYPASSWORD

SCRIPTID 1

SCRIPTEXT .pl

SMTPHOST localhost

WEBSITEURL http://www.collectsoccer.com

IGNOREPASSIVEERRORS true

USERELATIVECGIURLS false

PATHTOPERL /usr/bin/perl

USEENHANCEFTP true

FTPCLIENTTIMEOUT 15000

FTPRETRYDELAY 3000

FTPSILENT false

FTPMAXRETRIES 3

FTPCONNECTTIMEOUT 25000

SMTPAUTHREQUIRED false

SMTPUSERNAME

SMTPPASSWORD

SSLCATALOGURL https://www.collectsoccer.com/acatalog/

SSLCGIBINURL https://www.collectsoccer.com/cgi-bin/

SSLPATHFROMCGITOCATALOG ../httpdocs/acatalog/

SSLCODEBASE ./

SSLFTPHOST www.collectsoccer.com

SSLFTPUSERNAME ********
SSLFTPPASSWORD ********

SSLPATHTOCGIBIN cgi-bin/

SSLUSEPASSIVEFTP true

CATALOGURL http://www.collectsoccer.com/acatalog/

CGIBINURL http://www.collectsoccer.com/cgi-bin/

PATHFROMCGITOCATALOG ../acatalog/

CODEBASE ./

FTPHOST collectsoccer.com

FTPUSERNAME *************

FTPPASSWORD *************

PATHTOCGIBIN cgi-bin/

USEPASSIVEFTP true

FTPPATHFROMCGITOCATALOG

[Mike Hughes]

1. First, clear any SSL settings. It's important to get the rest of the settings right first and there's no sign of any SSL on your site anyway.

2. Are you on 'Business' or 'Business Pro'. 'Business' does now include cgi scripts but you appear to have errors going back 4 years so it's worth checking this is enabled.

3. I'd change

PATHTOCGIBIN cgi-bin/

to

PATHTOCGIBIN /cgi-bin/

4. make the changes and then run a network test. What happens?

Mike

[Duncan Rounding]

Working settings are also given here: http://community.actinic.com/showthread.php?t=28934

[tarun]

What would be the value for PATHTOCGIBIN ?

We are using collectsoccer/cgi-bin right now but its showing error as path not correct?

[Duncan Rounding]

Check and compare the settings in the post I referenced above.

[tarun]

Ok i am able to connect through standard setup. i have not touched the SSL settings now. and i removed all the files from cg-bin folder as well and it generated 3 .pl files there. But now when i go to http://www.collectsoccer.com/cgi-bin...html&NOLOGIN=1 , it just shows a number nothing else.

Thanks for all the help and answers.

[tarun]

I am also unsure of how to clear the SSL settings cauz if i am making them blank , its not letting me save it.

[Mike Hughes]

Business Settings > Payment and security

Untick the box marked 'Use SSL'.

Mike

[malbro]

Ok i am able to connect through standard setup. i have not touched the SSL settings now. and i removed all the files from cg-bin folder as well and it generated 3 .pl files there. But now when i go to http://www.collectsoccer.com/cgi-bin...html&NOLOGIN=1 , it just shows a number nothing else.

Thanks for all the help and answers.

The three files are generated by the test function, if you deleted the contants of the folder you will have to upload the web site again to get the contents back.

Permissions on both cgi-bin and acatalog only need to be 755 for 1and1 sites, setting to 777 allows anyone to have write access to your files.