Netwise Settings

[HD Direct]

Andy,

Paste (minus passwords) your PRESENT network settings in so we can check them over again

Thanks Tracey, this is what I'm trying with.


HTTPPROXYMODE 0
HTTPPROXYADDRESS
HTTPPROXYPORT 80
HTTPPROXYUSER
HTTPPROXYPASSWORD
FTPPROXYMODE 0
FTPPROXYADDRESS
FTPPROXYPORT 21
FTPPROXYUSER
FTPPROXYPASSWORD
SCRIPTID 1
SCRIPTEXT .pl
SMTPHOST localhost
WEBSITEURL http://hairandbeautyworld.co.uk
IGNOREPASSIVEERRORS true
USERELATIVECGIURLS false
PATHTOPERL /usr/bin/perl
USEENHANCEFTP true
FTPCLIENTTIMEOUT 5000
FTPRETRYDELAY 3000
FTPKEEPALIVEINTERVAL 30000
FTPSILENT false
FTPMAXRETRIES 20
FTPCONNECTTIMEOUT 9000
SMTPAUTHREQUIRED false
SMTPUSERNAME
SMTPPASSWORD
COMPRESSIONPACKETSIZE 1024
COMPRESSEDUPLOAD true
CATALOGURL http://hairandbeautyworld.co.uk/acatalog/
ONLINESTOREFOLDERNAME acatalog
CGIBINURL http://hairandbeautyworld.co.uk/cgi-bin/
PATHFROMCGITOCATALOG ../httpdocs/acatalog/
CODEBASE ./
FTPHOST ftp.hairandbeautyworld.co.uk
FTPUSERNAME
FTPPASSWORD
PATHTOCGIBIN /cgi-bin/
USEPASSIVEFTP false
FTPPATHFROMCGITOCATALOG /acatalog/

[HD Direct]

Have you tried removing the below?

FTPPATHFROMCGITOCATALOG /acatalog/

Took that out and it says.

Unable to create the online store folder "acatalog" on the FTP server. The parent directory "/" may not exist or its permission may not be correct .

The specified directory is not writable or the disk is out of space.

This is gonna be so simple but it's doin mah nut in.

[TraceyHand]

tbh, I still think it's

FTPPATHFROMCGITOCATALOG /acatalog/

that is wrong

Unfortunately, I'm not sure what the correct path should be but Darren is one of the resident experts on network settings (ain't that right, D? ) so I'm sure he can sort it

[HD Direct]

This is what is inside the httpdocs folder.

http://www.hairandbeautyworld.co.uk/ftppic4.jpg

[Darren B]

try these settings but add your username and password

[Darren B]

tbh, I still think it's that is wrong

Unfortunately, I'm not sure what the correct path should be but Darren is one of the resident experts on network settings (ain't that right, D? ) so I'm sure he can sort it

LOL resident expert - well im not sure expert is the right word but ya know

[HD Direct]

try these settings but add your username and password

Still getting this Darren;

Actinic received a server error from the web server. The CGI scripts are not executing properly on the server. The error could be caused by several things. Check:
- the 'Path to the Perl shell'
- the 'CGI script extension'
- the 'Path to CGI-BIN'
- the 'CGI-BIN URL.
- the amount of web space left on your server
- if your server is configured to accept POSTs to CGI scripts
- the permissions on the server:

[TraceyHand]

ok then we're left wondering, does Netwise support the necessary to host Actinic??

[Darren B]

this is looking like a permissions setting to me, although this could be the host setup, you might want to ask them to check scripts are executing properly or check that you can up the permissions to 755 on the cgi-bin, they might restrict this change.

can you also confirm the cgi-bin is set to 755 and acatalog is set to 777 (use something like filezilla to ftp to the site and chomd the directories)

darren

[TraceyHand]

THIS THREAD might help, if you need to consult your hosts

[HD Direct]

this is looking like a permissions setting to me, although this could be the host setup, you might want to ask them to check scripts are executing properly or check that you can up the permissions to 755 on the cgi-bin, they might restrict this change.

can you also confirm the cgi-bin is set to 755 and acatalog is set to 777 (use something like filezilla to ftp to the site and chomd the directories)

darren

I was using cute ftp and changed them to 755 and 777.
I 've sent them the questionaire Tracey linked to, hopefully they will get back to me soon.

Thanks meantime.

[HD Direct]

Thanks Tracey and Darren for your patience and help with the server settings.
Netwise very quickly identified the problem and updated the server stuff and now Actinic works fine.
I will post the setting that were used later in case they can be of help to anyone else.

Thanks again guys.

[Darren B]

did they tell you what they had to change?

[HD Direct]

did they tell you what they had to change?

Darren, they said it was something to do with Perl and an upgrade.

[Darren B]

OK im guessing it was an older version

worth remembering