Error 500

[flyingtiger]

Chaps,

I wonder if someone would be good enough to help me. My website (www.flying-tigers.co.uk) is playing up and for the first time, I am getting an Error 500 - Internal server error message!

This morning, I loaded some new product and uploaded it to the site, in the same way that I have done thousands of times over the past 6 years. When I later went on my site to search for a product, I got an Error 500 - Internal Server Error message, for the first time ever. I have not messed with any settings, just uploaded some new products.

When checking the error log, I noticed the following for today - SHOPCART ERROR - Internal Error. There is no valid input parameters for the script! Check the referencing HTML code!

As I said before, I did not mess about with any settings, just uploaded product in the usual way!

Please help, if you can!


Best wishes


Michael Clegg

[leehack]

Compact the database and refresh the site, report back if still the same after you have done that.

[flyingtiger]

Hi,

Thank you for your help.

I spoke to Actinic support and they told me to do the same! Unfortunately, it is still happening - it has never done this before!

I don't know if this is related, but I recently bought version 10 and installed it on my laptop. The intention is to gradually migrate to this newer version, but when I uploaded the latest snapshot, it was all over the place. You don't think they could have disabled my version 7 do you?

Best wishes

Michael

[leehack]

Your v7 version will be superceded by your v10 one, not sure that they flick a switch that can kill the site like that though, people's businesses could get trashed while developing new sites. If you loaded it as a standalone version ie didn't take the upgrade option, it should work completely independent. I can't confirm on that though as i don't have v7 loaded any more, i very much doubt that is the issue, probably a red herring, most likely a hosting or site problem.

Incrementing the script number and website purge and refresh are other more extreme housekeeping measures you can take or have you done those too?

PS - if you've been on to support about it and they recommended some actions which haven't worked, mention it in your thread. That way I don't waste time telling you some things to try and you don't waste time telling me you've already done that.

[flyingtiger]

Lee,

I have to say that I am not an expert in these matters, but I have used actinic without any problem for about 6 years now. I did not do anything different to how I usually upload product, yet potential customers cannot order off the website at the moment. I have been on to my web hosts (1 & 1) who tell me that they have no service issues!

I have no idea why it should suddenly decide not to work!


Regards


Michael

[leehack]

You could snapshot V10 site, then uninstall V10 and eliminate that as the issue, I can see why your attention might be drawn to that event and maybe rightly so. Sometimes things happen with no rhyme and reason, 6 years with no hassle is one hell of a record I can tell you.

[Mike Hughes]

B*****ks,

It looks like it's 1and1. The same thing is happening on both my 1and1 sites.

Mike

[Paul Bulpit]

Yep, me too, including email, and they're not answering the 'phones.

Big G says Error 500 is unspecified internal server error can only be fixed by the host.

Paul

[saucysal]

I've got the same

My website is getting the same Error 500 message when adding to cart. We are with 1&1.

Sarah

[nileshpa]

Same again here & I'm also with 1and1.

Nilesh

[Paul Bulpit]

Please refer to this thread

[Mike Hughes]

Could the mods move this thread to the server sub-section. It's related to a 1and1 problem rather anything to do with Actinic V7.

Mike