Email Problem

[Sprogg]

Hi, I hope this is posted in the correct section.

I have Sellerdeck hosting, my website is working OK but I am unable to connect to the server to download my emails. Everything was working fine last night.
Does anyone know if there are server issues? Below is the error I get

The host 'mail.***********.com' could not be found. Please verify that you have entered the server name correctly. Account: 'mail.**********.com', Server: 'mail.**********.com', Protocol: POP3, Port: 110, Secure(SSL): No, Socket Error: 11004, Error Number: 0x800CCC0D



Thanks for your help.

[Mike Hughes]

The service status page is showing no problems with hosting.

http://www.sellerdeck.co.uk/index.ph...service-status

But I guess that just means they're not aware of any problems.

Is there not a phone number for hosting support somewhere? I'll see if I can find it.

Mike

[Mike Hughes]

Sorry, it doesn't look like there is a number for weekends.

Try PM'ing swardell with a message. If he's around he might be able to look into it.

Mike

[Sprogg]

Thanks for your help Mike

[Sprogg]

Website is now offline.......

What is going on ?????

[swardell]

Hi, there are no server issues but I cant even get your web site! it looks as though your domain name registration may have expired or your DNS is not working.

I checked and as far as I can tell the domain name was not purchased from SellerDeck.

Can you check you DNS and domain registration are current

Steve

[Sprogg]

the website has just gon offline in the last 15 mins

[swardell]

DNS is cached at multiple levels so when it stops working, or a domain expires, the effect is often not immediate.

http://host003.sellerdeckwebhosting.co.uk/ is the servers test page, which is working fine, as are various other hosted web sites I have checked.

Have you checked you DNS and domain registration?

Steve

[Sprogg]

Domain Name: HARRISONSTACKLE.COM
Registrar: TUCOWS.COM CO.
Whois Server: whois.tucows.com
Referral URL: http://domainhelp.opensrs.net Name Server: NS15.BFIRST.UK.COM
Name Server: NS16.BFIRST.UK.COM
Status: ok
Updated Date: 05-oct-2012
Creation Date: 19-feb-1999
Expiration Date: 19-feb-2013

[swardell]

if I check with mxtoolbox

http://mxtoolbox.com/SuperTool.aspx?...sonstackle.com

I am told the A record is looped, which is not good and indicative of a DNS issue

[Sprogg]

What does that mean Steve?

[swardell]

well you say your domain registration is ok and I agree from your info it looks like it is, so it doesnt seem to be an expired domain. That leaves either a misconfigured DNS or nameservers that are not working

the nameservers look to be

harrisonstackle.com. 55375 IN NS ns6.bfirst.uk.com.
harrisonstackle.com. 55375 IN NS ns7.bfirst.uk.com.

bfirst.uk.com redirects to http://www.thewebclinic.co.uk/

are these companies you are aware of?

[Sprogg]

Business 1st is the company who have the domain name.

Don't know anything about the web clinic?

[swardell]

it appears as though the name servers are not working

dig @ns6.bfirst.uk.com harrisonstackle.com

; <<>> DiG 9.3.6-P1-RedHat-9.3.6-20.P1.el5_8.1 <<>> @ns6.bfirst.uk.com harrisonstackle.com
; (1 server found)
;; global options: printcmd
;; connection timed out; no servers could be reached

dig @ns7.bfirst.uk.com harrisonstackle.com

; <<>> DiG 9.3.6-P1-RedHat-9.3.6-20.P1.el5_8.1 <<>> @ns7.bfirst.uk.com harrisonstackle.com
; (1 server found)
;; global options: printcmd
;; connection timed out; no servers could be reached

[Sprogg]

Bugger,

I presume I need to get hold of Business 1st then?

I hope they have'nt gone bust :-(