Email Problem

[swardell]

yes you need to find out from them.

PM me here if you need to

[Sprogg]

Things are not looking good,

I try to connect to business 1st website and it redirects me to the web clinic and that site will not load

[swardell]

http://www.thewebclinic.co.uk/ loads fine for me

their contact page details are

Address:
The Web Clinic
Rhodes House
114 St. Leonardsgate
Lancaster
LA1 1NN
England

E-mail:
enquiries@thewebclinic.co.uk

Telephone:
+44 01524 888880

Fax:
+44 01524 888599

Customer Support:
support@thewebclinic.co.uk

Customer Support Fax:
+44 01524 888599

Sales:
sales@thewebclinic.co.uk

Sales Fax:
+44 01524 888599

[Sprogg]

Thanks for all your help Steve.

If I needed to, could my domain name be transfered to Sellerdeck? If so how long would it take?

[swardell]

no problem, its what we do

Sadly we dont do a transfer in service as the volume is so low. We dont 'recommend' any particualr provider but I hear good things about 123REG and Im sure others here will have some suggestions.

As for the time it can take, that's going to be somewhat constrained by how much you have access to and can change. Its not likely to be a 5 minute thing though

[Sprogg]

Sorry, just one last thing....

Is there any way I can retrieve my emails?

Through Plesk control panel?

[swardell]

assuming you are using something like Outlook you will have mail.harrisonstackle.com in the smtp/pop settings, change that to the IP address of the server (deleted) and you should be able to pull down your email and reply

[swardell]

sorry thats NOT the right IP address it should be 81.29.88.121

[Sprogg]

Many thanks again for your help and patience Steve.

Regards
Alan

[swardell]

I've set up a temp domain name

http://harrisonstackle.sellerdeckwebhosting.co.uk/

so you can get to your site. you 'should' be able to adjust your EC settings and download orders etc, but obviously no one is going to find this domain

[Sprogg]

Your a star.

Many Thanks Steve

[swardell]

my concern using the temp domain I've setup will be if google find it and index your content against it. Do you have another domain (harrisonstackle.co.uk) you want to use? or should I just take down the temp domain?

[guccij]

What you can do is this:

Go to Nominet and create an account with them if you have not already done so.

Then go to, say, www.1and1.co.uk and "buy" the domain name again by searching for it and confirming that you are the owner of it and you want to transfer it to them.

Then go back to http://www.nominet.org.uk/uk-domain-...ange-registrar , log in to your Nominet account and select the registrar change service. It will cost you £10 + VAT but it's quick and in my experience, always successful.

Hopefully by early next week you should be able to manage the new name servers settings so your website works again.

Edit

Obvs this isn't going to help with your mail retrieval issue.

[Sprogg]

Please take down the temp domain, there are no more orders to download.

Thanks for the additional info, I'll try that.

Regards
Alan

[swardell]

temp domain taken down