Server down

[pmsupport]

Hi all,

Please see below an update on Host005:

We have restored one of the backups we started last night, we are attempting to boot this server up now, however we do not know if this will be successful. In additition to this, we have two other backups in the process of being restored, however they could take several hours to complete.

If you wish to switch to another hosting server, please email support@sellerdeck.co.uk, or call the normal support line which is open until the issue is resolved on 0845 1294848.

To confirm, when the server is back up and running, it would be best to refresh your SellerDeck site, as the backup will most likely be days old at the minimum.

We are doing everything we can to resolve this issue, however we are having very serious issues trying to restore a backup of Host005. Moving to another server should be considered, however we must leave that decision to our customers.

Please bare with us, I am on your side here.

Thanks

Paul

[pmsupport]

Hi all,

Host005 is still down, however we are still trying to restore various backups from last week. We hope one of these backups of the server will restore successfully, so that normal service can resume, however at this time we cannot be certain when this will be.

If you wish to switch to another hosting server, please email support@sellerdeck.co.uk, or call the normal support line which is open until 4pm today or until the issue is resolved, on 0845 1294848.

Thanks

Paul

[DJames]

Hi all,

Host005 is still unavailable, however we are still trying to restore various backups from last week. We hope one of these backups of the server will restore successfully, so that normal service can resume, however at this time we cannot be certain when this will be.

If you wish to switch to another hosting server, please email support@sellerdeck.co.uk, or call the normal support line which is open until 4pm today or until the issue is resolved, on 0845 1294848.

[markhallgate]

some of my sites are now back up

It is appreciated that you guys have been working non stop to sort it.

[DJames]

host 005 server problem resolved server is now available.