Error: Error opening configuration file ../public_html/acatalog/prompt.fil. No such f

[andyd1979]

We changed host this week and have had issues with cgi-bin path. I think we've nearly resolved it but everytime I try to place a product in the basket, I get the error:

Error: Error opening configuration file ../public_html/acatalog/prompt.fil. No such file or directory

I get a similar error when I just try to view the cart.
My network settings are:

HTTPPROXYMODE 0
HTTPPROXYADDRESS
HTTPPROXYPORT 80
HTTPPROXYUSER
HTTPPROXYPASSWORD
FTPPROXYMODE 0
FTPPROXYADDRESS
FTPPROXYPORT 21
FTPPROXYUSER
FTPPROXYPASSWORD
SCRIPTID 1
SCRIPTEXT .pl
SMTPHOST wroughtironandbrassbed.co.uk
WEBSITEURL http://www.wroughtironandbrassbed.co.uk
IGNOREPASSIVEERRORS true
USERELATIVECGIURLS true
PATHTOPERL /usr/local/bin/perl
USEENHANCEFTP true
FTPCLIENTTIMEOUT 15000
FTPRETRYDELAY 3000
FTPKEEPALIVEINTERVAL 30000
FTPSILENT false
FTPMAXRETRIES 3
FTPCONNECTTIMEOUT 25000
SMTPAUTHREQUIRED false
SMTPUSERNAME
SMTPPASSWORD
COMPRESSIONPACKETSIZE 1024
COMPRESSEDUPLOAD false
CATALOGURL http://www.wroughtironandbrassbed.co.uk/acatalog/
ONLINESTOREFOLDERNAME acatalog
CGIBINURL http://www.wroughtironandbrassbed.co.uk/cgi-bin/
PATHFROMCGITOCATALOG ../acatalog/
CODEBASE ./
FTPHOST ftp.wroughtironandbrassbed.co.uk
FTPUSERNAME ***
FTPPASSWORD ***
PATHTOCGIBIN cgi-bin/
USEPASSIVEFTP true
FTPPATHFROMCGITOCATALOG

I'm using v10. The site worked perfectly before we had the site transferred to the new host.

Any advice would be greatly appreciated.

Regards,

Andy

[Duncan Rounding]

Does a network test pass?

[Mike Hughes]

There are quite a few threads for "error opening configuration file" that might help you including one in the Knowledge Base that sounds very similar.

A search will show the relevant threads and might help you.

Mike

[andyd1979]

We've managed to solve the public_html/acatalog/prompt.fil issue.

We were able to take files from an old backup on the server and reinstall them. However, this has raised a different issue.

The prices displayed for the products are correct, but when you place the product into the basket, it reverts to an old price. Does anyone know why this may be happening?

[NormanRouxel]

That's not a safe thing to do. These files are automatically generated every time you upload and that's the only way to keep them up to date.

If your site now passes the network test, it would be best to do a Refresh to be sure that everything gets properly updated.

[andyd1979]

Thanks Norman,
I just did a refresh and all is now working okay.

Regards

Andy