Wonderfull Customers!

[fill-your-pants]

Yeah they do, but I think when typing, instead of using no symbol or writing 'pounds' they just use the $ and hope for the same effect.

Of course, some may just live in their own little american bubble and not notice- but as my husband is american I try to give them the benefit of the doubt! lol

[george]

Not sure why folk continually diss off the Yanks on here, its a big market place you know, and if they need a bit of help then so be it?

[fleetwood]

Not sure why folk continually diss off the Yanks on here

George - for me its been personal experience via the website. I have plenty of American friends, who don't fit the stereo-type, but American customers I have encountered via our webstore have been on the whole:

- ignorant
....."yes sir, our prices are in pounds, not in dollars - we are a UK company"
- rude, arrogant and aggresive
....."I'm sorry that the item you ordered is out of stock..."
....."thats a crock of s**t. You better refund me now, or I will sue your ass off - and I want compensation too"
....."sir, as we stated previously, no charge was made to your credit card"
- impatient
....."I ordered goods yesterday, but they STILL haven't arrived yet. Cancel my order, and give me a refund"
(lack of any form of courtesy not exaggerated!)

These were not one off experiences, but typical of regular encounters.

We stopped offering to ship to the US after a while.
If you've had a good trading relationship across the pond, I'm glad to hear it. For me it was a nightmare.

[george]

Also a lot of ex-Brits out there...


Yeah Martin, we've discussed this before!


Customer arrogance aside, my point was, if its costing you orders, then its something worth at least taking a look at (and tweaking your 'site a wee bit if ness), rather than saying `check this idiot`.

[fleetwood]

tweaking your 'site a wee bit if ness

on that point I do agree..

If you DO want to trade Worldwide, displaying dual currency would seem a sensible way forward.

For us, trading with the US was very much a coals to Newcastle exercise.

We never pushed it because practically everything we sell is imported from the US, and is freely available there.

For a US customer to buy from us would cost them 2-3 times more than shopping with a US store, once postage was factored in. This didn't stop people from ordering all the same, albeit, with the results highlighted above.

In the end, it made more sense to not offer a US service at all, rather than explain how expensive it would be, and/or deal with the abuse.

The dollar/pound thing is a common oversight, and I do think it stems from the homebrew attitude that the web is an American only thing, rather than a simple mistake.