auto response e-mails wont-stop

[Paragon]

We are getting thousands of auto-response e-mails from a customer (responding to the Actinic auto e-mail), basically contains:

Hello,

Thank you for your recent e-mail, however as you have sent this to my personal inbox that is not accessed when I am offline or out of office this could cause a delay in your request being handled.

As your request is important to us, please resend this email to public.sector.business@orange-ftgroup.com where our dedicated team will ensure you are kept updated as to progress and will confirm completion.

How do I make these stop, just fired of an e-mail to the one stated, but feel this may be something for their technical people??
Why is this happening?

[Paragon]

We are now getting an automated thank you e-mail to the one I just saying please stop this auto-responder.
And guess what hundreds of those, I've just doubled the number of these e-mails coming in, just deleted over 4500 of them

[Chunkford]

Do you mean the auto email that actinic sends when an order is placed?

[Paragon]

Yes, and its their auto response to that e-mail we are getting lots of, and now lots of the auto-response to our e-mail to say stop it.

[Chunkford]

Contact your hosts, ask them to check it out. They should be able to stop it.... That's if they have 24/7 support.
Also just to be on the safe side, run a Anti Virus scan on your computer while you wait.

[Paragon]

Have contacted the hosts, and no viruses detected.
Its just this one url thats sending thousands of auto-responses.

[leehack]

You can access the email list from one of the drop down lists within actinic, any mileage in that?

[Darren B]

Do you have auto response turned on on your email account aswell, if so this is why, their auto response comes to you, so your auto response goes to them..... you probably get the picture

[Paragon]

The e-mail loop was my first thought, but as far as I know we don't have an auto-response set up, and this is the first time its happened ever.

[Duncan Rounding]

Do you have a catch-all account set up as well perhaps that's forwarding as well?

[leehack]

Do you have auto response turned on on your email account aswell, if so this is why, their auto response comes to you, so your auto response goes to them..... you probably get the picture

To me, to you, like the chuckle brothers?

[Chunkford]

To me, to you, like the chuckle brothers?

Dam, you beat me to it Lee!