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    #16
    We've been using ClearAccept now for 4+ months and it is working well.

    It is costing more than our previous SD Payments by Opayo with a merchant services account as we have a high number of small value transactions and those 20Ps + VAT soon add up.

    I had to request some changes to bring ClearAccept into line with our previous merchant services account:
    1. To invoice and charge for transaction fees monthly instead of per transaction - I believe this can be requested when an account is first set up
    2. To request an improvement in transaction clearance time from T+3 to T+1 next day bar weekends into our bank account
    3. It is not currently possible to make an adjustment that increases the value of an existing order without implementing a convoluted work around but we do not have a need to do this often and we can get round this if a customer wants to exchange for a higher priced product by asking them to place a new order for the higher price product and refunding the amount paid on the original order for the exchange product.
      It is also possible to invoice customers with PayPal accounts by agreement simply and conveniently outside of ClearAccept
    Martin
    Mantra Audio

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      #17
      Hi All,

      Thank you for your feedback.

      I'd like to invite you to an AMA on Wednesday 11th October 9:30.

      This will be by invite, so if you are able to attend, please send me an email request to josh.barling@sellerdeck.com and I'll send you the invite.

      If you've ever worked with me you'll know that I'm very transparent and open to dialog regardless of the subject.

      It would be great to understand your perspective in a two way conversation while also giving more context on Sellerdeck's views.

      Thanks, Josh.
      Josh Barling
      CEO | Sellerdeck Ltd

      josh.barling@sellerdeck.com

      Comment


        #18
        Hi Josh,
        Your reply is definitely appreciated thank you.
        May I just add the fact we are here moaning is actually positive!
        We are loyal customers or we'd have gone already.
        Add up the years of custom for those posting in this thread.
        Decisions sellerdeck make really do affect our daily working lives.
        We'd all be grateful it if you take on board our comments.

        Ed
        https://www.harrisontelescopes.co.uk/

        Ed Harrison - Menmuir Scotland

        Comment


          #19
          Originally posted by EdHarrison View Post
          Hi Josh,
          Your reply is definitely appreciated thank you.
          May I just add the fact we are here moaning is actually positive!
          We are loyal customers or we'd have gone already.
          Add up the years of custom for those posting in this thread.
          Decisions sellerdeck make really do affect our daily working lives.
          We'd all be grateful it if you take on board our comments.

          Ed
          Hi Ed,

          Thanks for responding. Yes I definitely feel getting the feedback is positive and I know that the users of this forum are long standing customers.

          That's why it would be great to have a constructive two way conversation during an AMA.

          I'll send you the invite.

          Thanks, Josh.
          Josh Barling
          CEO | Sellerdeck Ltd

          josh.barling@sellerdeck.com

          Comment


            #20
            Originally posted by Josh Barling View Post
            Hi All,

            I'd like to invite you to an AMA on Wednesday 11th October 9:30.

            Another TLA I don't understand..... what does AMA stand for?
            Elysium:Online - Official Accredited SellerDeck Partner
            SellerDeck Design, Build, Hosting & Promotion
            Based in rural Northants

            Comment


              #21
              Originally posted by Goz View Post


              Another TLA I don't understand..... what does AMA stand for?
              "Ask me anything ?"
              www.devotedly-discus.co.uk

              Comment


                #22
                Yes, it's Ask me Anything

                Thanks, Josh
                Josh Barling
                CEO | Sellerdeck Ltd

                josh.barling@sellerdeck.com

                Comment


                  #23
                  Originally posted by Josh Barling View Post
                  Yes, it's Ask me Anything

                  Thanks, Josh
                  What form will it take - telephone, video (zoom), facetime, whatsapp?
                  Martin
                  Mantra Audio

                  Comment


                    #24
                    Will this be recorded, or published? as I will be in the Gatwick departure lounge at this time.
                    Regards

                    Jason

                    Titan Jewellery (Swift Design)
                    Damascus Steel Rings

                    Comment


                      #25
                      Hi All,

                      It's a MS Teams meeting.

                      It wont be recorded but I will run another session in the future so others can attend.

                      Thanks, Josh
                      Josh Barling
                      CEO | Sellerdeck Ltd

                      josh.barling@sellerdeck.com

                      Comment


                        #26
                        Another session would be good Josh. I can't make this one but it would be good to engage with Sellerdeck a bit more.

                        I quite liked the Sellerdeck Conferences back in the day. They were a great way to keep up with what was happening and get an idea of the direction everything was going in the future.

                        Mike
                        -----------------------------------------

                        First Tackle - Fly Fishing and Game Angling

                        -----------------------------------------

                        Comment


                          #27
                          I remember going to "sellerdeck towers" in Surrey (in my thirties lol) and it was a fantastic day and great sandwiches!
                          it was a very valuable experience.
                          I guess 2005 ish.
                          I worked for a large importer then and we had I think started on V7 or V8.
                          When I started my business in 2009 it was a logical choice to go with the then Actinic software.
                          https://www.harrisontelescopes.co.uk/

                          Ed Harrison - Menmuir Scotland

                          Comment


                            #28
                            Hi Mike and Ed,

                            I'm hosting another AMA on December 14th at 10:00 - via MS Teams.

                            I've sent you both the invite. Would be great to see you there.

                            Thanks,
                            Josh
                            Josh Barling
                            CEO | Sellerdeck Ltd

                            josh.barling@sellerdeck.com

                            Comment


                              #29
                              Thanks Josh,

                              I've accepted the invite and look forward to it. I have a few things on my mind so I might send you a heads up on the main things.
                              -----------------------------------------

                              First Tackle - Fly Fishing and Game Angling

                              -----------------------------------------

                              Comment

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