Problem with Search facility on our website

[JamesD]

When I search for a product on the website, the results are displayed.

When I then click on a product it seems to display correctly for a few seconds but then a blank page appears with the words 'no items'.

can anyone explain to me why this is happening?!

thanks in advance

to see the problem you can go to

http://www.morgans-of-oswestry.co.uk/ & search for a random product

[Mike Hughes]

I see what you mean, but don't know the answer.

You also have a problem with invalid characters. i.e, the first item on a search for 'shed' (the Apex Shed) results in:

A General Script Error Occurred

Error: "MO101(GS64).html" contains invalid characters.

Press the Browser back button and try again or contact the site owner

Mike

[JamesD]

could it have something to do with this?

http://community.sellerdeck.com/showthread.php?p=344684

[Mike Hughes]

I don't think the problem you're seeing is related to that, although it might be if the network settings are messed up. I don't see anyplace obvious where the domains are cross referenced.

The apex sheds problem is because brackets aren't allowed in the product reference. see http://community.sellerdeck.com/showthread.php?t=44788 for details of which characters are /aren't allowed.

Mike

[JamesD]

thanks, i fixed the small problem with the invalid characters but haven't a clue with the main issue!!

any further help appreciated.

[Mike Hughes]

At a guess I'd say it's coming from your cart script. Try disabling it and see if that's the problem.

<div><script language="javascript" type="text/javascript">
<!--
if (getCartItem(3) == 0) {
document.write('No Items');
}
if (getCartItem(3) == 1) {
document.write(getCartItem(3) + 'Item&nbsp;|&nbsp;' + getCartItem(1));
}
if (getCartItem(3) > 1) {
document.write(getCartItem(3) + 'Items&nbsp;|&nbsp;' + getCartItem(1));
}
// -->

[peblaco]

There are several problems. 1) Product pages errors, "Magic Thumb" missing files. 2) Javascript warning from jquery-1.8.3.min.js. 3) Search text does not disappear, use value "Quick Search".

[JamesD]

Issue 1

I contacted the plugin provider who stated that they have never had any issues with the plugin.
(I have asked them to re-send the files so that I can attempt to re-install)

I presume there could be a possibility that some of the files were missing / corrupt when they were initially sent to me.

Although it seems strange how the the actual plugin appears to be working fine on the site.

Issue 2

I presume once issue 1 has been addressed the javascript warning will cease?!

Issue 3.

I have returned the search bar text to 'Quick Search' so now the text disappears when it should.

....

I am a bit stuck as to what else I can do to try & fix this problem?

With regard to what Mike mentioned above I am not sure how to disable this script?!

Many thanks for everyone time once again.

[JamesD]

how do I edit the code for the script errors on the product page?

in design view I see 'click here to see errors'

i then click on the red highlighted part

i then see

' A JavaScript error has been found on the page ('Expected '}' - line 177 ').

if i click on this nothing happens & if i try to view 'layout code' the code only seems to go to about line 60...

thanks

[NormanRouxel]

There are many errors in your implementation of Magic Thumb. Try removing that add-on and see if your serious fault goes away.

[NormanRouxel]

The following lump of code is weird. You are trying to load a 2008 vintage Magic Zoom Plus. Way too old to be trusted to work properly in modern browsers. And you seem to be setting up a set of Magic Thumb parameters but you're not using Magic Thumb. Try removing the lot, Upload, and see if the fault goes away.

<script src="acatalog/mzp-packed.js" type="text/javascript"></script><link href="acatalog/magiczoomplus.css" rel="stylesheet" type="text/css" media="screen"/><script type="text/javascript">MagicThumb.options = {
backgroundFadingColor: '#0D0D0D', 
backgroundFadingDuration: 0.4, 
backgroundFadingOpacity : 0.8,
controlbarEnable: true,
controlbarPosition: 'top right',
keepThumbnail: true}
</script>

Unfortunately Magic Toolbox stuff won't work in SellerDeck as is. You need tweaks to the CSS (remove directory references in images - quote filenames of images) and some files need to be manually uploaded via Design / Additional Files (SD doesn't detect .cur files).

[JamesD]

Thanks for the guidance.

I will purchase the 2014 plugin for MagicThumb & hopefully this will solve the problem!