Network settings fail on test but website still uploads and downloads orders.

[Bhujang]

Can’t run a test even let alone attempt an upload.

[Goz]

Have you changed "Common Settings, you have the Web Site URL as http:// - I would have thought it should be https://"? as per my suggestion?

The Permissions for all my sites are :

public_html - 711 or 755
acatalog - 755
cgi-bin - 755


I'd be very sceptical about having a public facing web server with a folder that has 777 permissions.....

As I've previously said, the Network Wizard in SD2016 is flaky at best - I rarely used it.


Use the Export... facility in Network Setup and post the contents here (after removing passwords and any other sensitive information)

[Goz]

And tell me what error(s) you get when you try an upload

[Bhujang]

Hello thanks for the help....

Well my exported network settings are:

HTTPPROXYMODE 0
HTTPPROXYADDRESS
HTTPPROXYPORT 80
HTTPPROXYUSER
HTTPPROXYPASSWORD
FTPPROXYMODE 0
FTPPROXYADDRESS
FTPPROXYPORT 21
FTPPROXYUSER
FTPPROXYPASSWORD
SCRIPTID 1
SCRIPTEXT .pl
SMTPHOST localhost
WEBSITEURL https://www.brilliantgems.co.uk/
IGNOREPASSIVEERRORS true
USERELATIVECGIURLS false
PATHTOPERL /usr/bin/perl
USEENHANCEFTP true
FTPBUFFERSIZE 4
FTPCLIENTTIMEOUT 35000
FTPRETRYDELAY 3500
FTPKEEPALIVEINTERVAL 50000
FTPSILENT true
FTPMAXRETRIES 5
FTPCONNECTTIMEOUT 45000
SMTPAUTHREQUIRED true
SMTPUSERNAME sales@brilliantgems.co.uk
SMTPPASSWORD
COMPRESSIONPACKETSIZE 1024
COMPRESSEDUPLOAD false
SSLCATALOGURL https://www.brilliantgems.co.uk/acatalog/
SSLCGIBINURL https://www.brilliantgems.co.uk/cgi-bin/
SSLPATHFROMCGITOCATALOG ../acatalog/
SSLFTPHOST 50.87.85.117
SSLFTPUSERNAME brillia2
SSLFTPPASSWORD
SSLPATHTOCGIBIN /public_html/cgi-bin/
SSLUSEPASSIVEFTP true


The error message I get is:

The server returned an invalid or unrecognized response

followed by this:

The test script failed to execute on the web server. The error could be caused by several things. Check:
- the 'Path to the Perl shell'
- the 'CGI script extension'
- the 'Path to CGI-BIN'
- the 'CGI-BIN URL'
- the amount of web space left on your server
- if your server is configured to accept POSTs to CGI scripts
- the permissions on the server:
On Linux/Unix based servers the permissions should be:
cgi-bin (755)– drwxr-xr-x
Online Store Folder (777)– drwxrwxrwx
On Windows based servers (need to be checked with the hosting company):
IIS
cgi-bin = read/execute
Online Store Folder = read/write/execute
NTFS
cgi-bin = Catalog's FTP account needs 'Change' permissions on the directory
Online Store Folder = Catalog's FTP account needs 'Change' permissions on the directory AND the IUSR_<servername> account needs to have 'Change' permissions on the directory

Hope this helps to shed some light onto it...

cheers Bhu

[Goz]

Do you get this error when you use the Network Wizard or when you upload your website?

[Goz]

Also, this post might help you with the sending email issue - https://community.sellerdeck.com/for...-office365-com

[Bhujang]

Do you get this error when you use the Network Wizard or when you upload your website?

on both network test and uploading website.

[Bhujang]

Also, this post might help you with the sending email issue - https://community.sellerdeck.com/for...-office365-com

For the email using localhost for smtp setting should resolve this. I’ve never had these issues before with these settings. It’s got to be a server issue. Just hope they take me seriously else I will have to change hosts.

[Goz]

OK.

Try ticking "Use Relative CGI-BIN URLs" and testing that. If it makes no difference then untick it and untick "Use Passive FTP" and test that (although you may have already tried those?)

The hosts new server set up may not allow localhost

[Bhujang]

Do you get this error when you use the Network Wizard or when you upload your website?

Both although the website continues and tries to upload afterwards if fails with errors

[Bhujang]

OK.

Try ticking "Use Relative CGI-BIN URLs" and testing that. If it makes no difference then untick it and untick "Use Passive FTP" and test that (although you may have already tried those?)

The hosts new server set up may not allow localhost

This had no effect

Have tried using new smtp instead of localhost still no luck!

[Goz]

Did you change the SMTP port number to 587 as suggested in the link I posted?

Actually, Ive just re-read it.... it tells you how to change the SMTP number but not which number to use.....

[Bhujang]

Did you change the SMTP port number to 587 as suggested in the link I posted?

Actually, Ive just re-read it.... it tells you how to change the SMTP number but not which number to use.....

yes i edited both files Acinic and test and network settings fail still.

[Goz]

I have quite a few SD2016 sites that function perfectly well but the Network Test and the Network Wizard fail.

Can you do a site refresh?

[Bhujang]

I get these errors...

Error accessing the installation destination directory.

Possible Cause:
The path From CGI-BIN to the online store folder is incorrect
The network timed out
The network is disconnected
Recommendation:
Abort
Resolution:
Run the Web | Configure Web Site Details command to verify your setup
Re-establish the network connection
Try again when the network is not so busy

It still is running though. But dont hold out much hope