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Any one seen a ChilkatLog pop up towards the end of upload?

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  • Any one seen a ChilkatLog pop up towards the end of upload?

    Newly upgraded v16 to v18 site.
    Uploaded to test server and this popped up towards the end of upload before preloading of filtered pages (there are 165 on this site).
    I have no idea what it means, please can anyone help?

    Code:
    ChilkatLog:
      SynchronousRequest:
        DllDate: Mar 19 2017
        ChilkatVersion: 9.5.0.66
        UnlockPrefix: SLLDCK.CBX0219
        Architecture: Little Endian; 32-bit
        Language: Visual C++ 8.0 (32-bit)
        VerboseLogging: 0
        domain: www.domainname.co.uk
        port: 443
        ssl: 1
        httpRequest:
          httpVersion: 1.1
          verb: POST
          path: /xyz/cgi/nq000001.pl
          contentType: application/octet-stream
          charset: UTF-8
          sendCharset: 0
          mimeHeader: User-Agent: Catalog
        --httpRequest
        Component successfully unlocked using purchased unlock code.
        fullRequest:
          a_synchronousRequest:
            generateRequestHeader:
              httpRequestGenStartLine:
                genStartLine:
                  startLine: POST /xyz/cgi/nq000001.pl HTTP/1.1
                --genStartLine
              --httpRequestGenStartLine
              addCookies:
                Not auto-adding cookies.
                sendCookies: 1
                cookieDir:
              --addCookies
            --generateRequestHeader
            fullHttpRequest:
              domain: www.domainname.co.uk
              port: 443
              ssl: 1
              openHttpConnection:
                Using existing connection.
              --openHttpConnection
              connectTime: Elapsed time: 0 millisec
              sendRequestHeader:
                Error sending on socket (1)
                SocketError: WSAECONNABORTED An established connection was aborted by the software in your host machine.
                For more information see this Chilkat Blog post: http://www.cknotes.com/?p=91
                send_size: 178
                Failed to send TLS message.
                sendHeaderElapsedMs: 16
                Failed to send HTTP request header.
              --sendRequestHeader
            --fullHttpRequest
            success: 0
          --a_synchronousRequest
          success: 0
        --fullRequest
        totalTime: Elapsed time: 16 millisec
        Failed.
      --SynchronousRequest
    --ChilkatLog
    
    
    ChilkatLog:
      PostUrlEncoded:
        DllDate: Mar 19 2017
        ChilkatVersion: 9.5.0.66
        UnlockPrefix: SLLDCK.CBX0219
        Architecture: Little Endian; 32-bit
        Language: Visual C++ 8.0 (32-bit)
        VerboseLogging: 0
        url: https://www.domainname.co.uk/xyz/cgi/ss000001.pl
        httpRequest:
          httpVersion: 1.1
          verb: GET
          path: /
          contentType:
          charset: windows-1252
          sendCharset: 0
          mimeHeader: User-Agent: Catalog
          requestParams:
            requestItem:
              name: FILTERPAGE
              value: Polo-Shirts-Hard-Wearing.html.Filter
            --requestItem
          --requestParams
        --httpRequest
        Component successfully unlocked using purchased unlock code.
        fullRequest:
          a_synchronousRequest:
            generateRequestHeader:
              httpRequestGenStartLine:
                genStartLine:
                  startLine: POST /xyz/cgi/ss000001.pl HTTP/1.1
                --genStartLine
              --httpRequestGenStartLine
              addCookies:
                Not auto-adding cookies.
                sendCookies: 1
                cookieDir:
              --addCookies
            --generateRequestHeader
            fullHttpRequest:
              domain: www.domainname.co.uk
              port: 443
              ssl: 1
              openHttpConnection:
                Opening connection directly to HTTP server.
                httpHostname: www.domainname.co.uk
                httpPort: 443
                ssl: 1
                HTTPS secure channel established.
              --openHttpConnection
              connectTime: Elapsed time: 78 millisec
              sendRequestHeader:
                sendHeaderElapsedMs: 0
              --sendRequestHeader
              sendRequestBody:
                sendBodyElapsedMs: 0
              --sendRequestBody
              readResponseHeader:
                Failed to read beginning of SSL/TLS record.
                b: 0
                dbSize: 0
                nReadNBytes: 0
                Failed to receive more TLS applicaton data.
                Failed to read response header.
              --readResponseHeader
            --fullHttpRequest
            success: 0
          --a_synchronousRequest
          success: 0
        --fullRequest
        Failed.
      --PostUrlEncoded
    --ChilkatLog
    Thank you
    Jonathan Chappell
    Website Designer
    SellerDeck Website Designer
    Actinic to SellerDeck upgrades
    Graphicz Limited - www.graphicz.co.uk

  • #2
    Chilkat ( https://www.chilkatsoft.com/ ) is a library that you can install to help with many Internet based functions. SellerDeck loads it via PHP.INI to add capability to the built-in PHP language that the Desktop product uses when building the site.

    The error message above has an URL of a help article: http://www.cknotes.com/?p=91

    What actually happened to cause that error? I've no idea. Try again and hope it goes away.
    Norman - www.drillpine.biz
    Edinburgh, U K / Bitez, Turkey

    Comment


    • #3
      I've no idea either! It is a site I have uploaded many times before in various versions, in fact this is the first time in fourteen years of uploading Sellerdeck sites I have seen it.

      Also the v16 version of the identical site uploads without any issue so something has changed to cause this with the upgrade.

      In the event the site seems to display OK but I obviously cannot pass it to the customer if it is doing this.

      Thank you Norman.
      Jonathan Chappell
      Website Designer
      SellerDeck Website Designer
      Actinic to SellerDeck upgrades
      Graphicz Limited - www.graphicz.co.uk

      Comment


      • #4
        I have seen that a couple of times Jonathan or at least something very similar - I remember it was to do with SSL/TLS/port 443. It was also on SD2016 upgraded sites (two of them). It only happened once on each of those sites.

        I investigated for several hours and couldn't come to any conclusion so I think it is transient and doesn't appear to do any harm. I think I ended up thinking that it was YASB and that it was something to do with SellerDeck having created SMTPLibrary.pm

        I could be wrong though!
        Elysium:Online - Official Accredited SellerDeck Partner
        SellerDeck Design, Build, Hosting & Promotion
        Based in rural Northants

        Comment


        • #5
          Thanks Andy
          This seems clearly a Sellerdeck v18 issue. Do you think anyone from Sellerdeck reads this forum any more?
          Jonathan
          Jonathan Chappell
          Website Designer
          SellerDeck Website Designer
          Actinic to SellerDeck upgrades
          Graphicz Limited - www.graphicz.co.uk

          Comment


          • #6
            Originally posted by graphicz View Post
            Do you think anyone from Sellerdeck reads this forum any more?
            Bruce is usually pretty active on the forum so I like to think Sellerdeck are aware of any issues we discuss.
            -----------------------------------------

            First Tackle - Fly Fishing and Game Angling

            -----------------------------------------

            Comment


            • #7
              I've found a couple of support tickets referencing the same or similar messages. From the technical analysis, the message indicates that the server closed the connection prematurely.

              One of the two errors relates to the pre-generation of filter pages on the server. In Help > Troubleshooting, try reducing the 'Filter Page Creation Rate' to 1. Uploading will take a bit longer, but it will reduce the load on the server and the risk of a timeout.

              Another possible cause can be a bottleneck in the network. In that case, the only current solution is to find and fix the bottleneck. It may be possible for the software to increase the server timeout at the start of the upload. We will investigate that option for a maintenance release.
              Last edited by brucet; 03-Oct-2018, 02:26 PM.
              Bruce Townsend
              Ecommerce Product Manager
              Sellerdeck Ecommerce Solutions

              Comment


              • #8
                Support are blaming the size of the filtered pages and say a fix will be implemented in 18.0.3. However, all the filter pages of the site in question are filtered on only three variables and another site not using filtering is now having the same problem.
                Further the variable which Support blamed for having "a huge number of colours" is never used in page creation although it is used to filter results.

                Both sites were perfect in v16 so this is clearly a v18 issue. It is disappointing that once again Sellerdeck is blaming the developer/customer for asking it to do too much. I am afraid I feel rather fobbed off.

                For interest, Heart servers were happy with a filter page creation rate of three whilst Smart Hosting (Best Web Hosting) needed it to be one.
                Jonathan Chappell
                Website Designer
                SellerDeck Website Designer
                Actinic to SellerDeck upgrades
                Graphicz Limited - www.graphicz.co.uk

                Comment


                • #9
                  Neither of my 2 affected sites run any filtering.
                  Elysium:Online - Official Accredited SellerDeck Partner
                  SellerDeck Design, Build, Hosting & Promotion
                  Based in rural Northants

                  Comment


                  • #10
                    It seems Paddington Bear had a similar problem - https://community.sellerdeck.com/for...hange-smtpport
                    Elysium:Online - Official Accredited SellerDeck Partner
                    SellerDeck Design, Build, Hosting & Promotion
                    Based in rural Northants

                    Comment

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