SMTP problems suddenly appeared

[raj_arora]

Hi,

I have not made any changes to my website for at least a month, and I've been processing orders as normal.

But today, I tried to set up a new account and send the Password e-mail, but I got an error saying there was a problem with my SMTP.

Nothing has changed from my side, and I've spoken to 1&1 who also confirm that nothing has changed at their end either.

Any ideas why I might be getting an error?

When I run the network test, the error is reported thus:
The 'SMTP server' address entered in the 'Web | Network Setup' is incorrect, or not a valid SMTP server.
Possible Solutions:
1) Try "localhost" as the "SMTP Server"
2) Check the "SMTP Server" host name, user name and password with your server host, then correct the details in 'Web | Network Setup'
3) Check your firewall settings

followed by:
Actinic Mail Test completed successfully
server: passed
connection: failed
sockets: passed
communications: failed
authorisation: failed
message: Connection refused

Here is an export of my network settings:
HTTPPROXYMODE 0
HTTPPROXYADDRESS
HTTPPROXYPORT 80
HTTPPROXYUSER
HTTPPROXYPASSWORD
FTPPROXYMODE 0
FTPPROXYADDRESS
FTPPROXYPORT 21
FTPPROXYUSER
FTPPROXYPASSWORD
SCRIPTID 1
SCRIPTEXT .cgi
SMTPHOST auth.smtp.oneandone.co.uk
WEBSITEURL http://www.davora.co.uk
IGNOREPASSIVEERRORS false
USERELATIVECGIURLS false
PATHTOPERL /usr/bin/perl
USEENHANCEFTP false
FTPCLIENTTIMEOUT 15000
FTPRETRYDELAY 3000
FTPKEEPALIVEINTERVAL 30000
FTPSILENT false
FTPMAXRETRIES 3
FTPCONNECTTIMEOUT 25000
SMTPAUTHREQUIRED false
SMTPUSERNAME
SMTPPASSWORD
COMPRESSIONPACKETSIZE 1024
COMPRESSEDUPLOAD true
CATALOGURL http://www.davora.co.uk/davora_site/
ONLINESTOREFOLDERNAME davora_site
CGIBINURL http://www.davora.co.uk/cgi-bin/
PATHFROMCGITOCATALOG ../davora_site/
FTPHOST www.davora.co.uk
FTPUSERNAME ********
FTPPASSWORD ********
PATHTOCGIBIN /cgi-bin/
USEPASSIVEFTP false
FTPPATHFROMCGITOCATALOG

[Duncan Rounding]

If you've made no changes then 99.9% chance your host has. Contact them and check.

[NormanRouxel]

Looks like a problem at 1&1. I use 1&1 Business / Linux for my demo sites and cannot get the network test to pass on sites it used to.

Perhaps someone else using 1&1 can confirm this.

[Duncan Rounding]

I will check my 1and1 hosted sites later and check if I have same issue.

[icalltd]

1 and 1 SMTP

Hi,
I have two servers with 1an 1. On one of them I have the failure issue and on the other, on a different server SMTP works fine.

This issue is a 1and1 issue, after some research I changed the SMPT server to mrvnet.kundenserver.de , this currently works, but would be no good for high volume websites.

I'm going to get into the ribs of 1and1 tomorrow, the tech support I spoke to tonight was only first tier and I suspect I will have to escalate this issue.

I'm sure it will be to do with anti spam.
What would be interesting is to know a list of webshop addresses affected so I can hit them with 'it's not the software' it is something you have done.

Cheers

Andy

[Mike Hughes]

Has anyone seen a shortage of orders while this has been happening? In previous versions of Actinic, the checkout has hung on transfer to the psp if the smtp server isn't responding. I don't know if this is still the case.

Mike

[Duncan Rounding]

All of my sites as well as all my clients' on 1and1 are affected. That's about 10 sites that I'm aware of.

[raj_arora]

Well, I suppose it's a small consolation that I am not alone! I also tried Mvrnet.kundenserver.de but I could not get that to work either.

[Mike Hughes]

I'm also sufefring from the same problem. Network test fails and can't send emails from Actinic.

Mike

[Jethro]

Our sites were working fine yesterday, but stopped working over night.

[zgap111]

Same problem here on 3 sites (on Actinic v10) - cannot email from Actinic and fails the network with the SMTP message...

Sent a test email via Outlook (with the same server) and it works, how strange?


Tak.

[Mike Hughes]

Using mrvnet.kundenserver.de works for me with auth (username and password required) ticked and my username and password entered.

Mike

[zgap111]

first try = mrvnet.kundenserver.de "could not find"

Second try = it's found it, and now hangs on "test SSL" and finally says cgi-bin permission problem

Third try = all successful...

Uploading : sometimes the ftp doesn't connect!

Seems to be randomly bad...

I did get an email recently from 1and1 about server changes, could this be it?


Tak.

[zgap111]

is the mrvnet.kundenserver.de a temporary fix?

update : failed to send email after successful network test ...
(uploaded before sending)

Shared Hosting = all fail
Managed Dedicated Server = No problems


Tak.

[Mike Hughes]

It looks like 1and1 are playing around with settings as now mrvnet.kundenserver.de gives an 'Authentication not supported' error.



Mike