Anyone willing to test?

[RuralWeb]

www.high-adventure.co.uk
www.winged-heart.com

[leehack]

Thanks Malcolm.

[andrewc]

Hi Lee,

Just placed a test ordr and all worked fine.

Regards
Andrew

http://www.doorsdirect.co.uk

[Dek]

Website Compliance

With reference to the legal terms and conditions on a web site.

Derek i would certainly appreciate some further information, in fact there may be a few of us who were unaware of this. Could this info be provided for all of the community as it may turn out to be very useful?

Here is a link to a document produced by the Legal Person.

Websitecomplianceleaflet.pdf

If you need anything further then please contact me.

[RuralWeb]

I would suggest that this is a better read http://www.oft.gov.uk/Business/Legal/DSR/default.htm

and its free.

[Dek]

terms and conditions

Yes Malcolm, a good read. The business link and other various government sites are well worth looking at for the majority of business related questions.

I will compile a short list of things that I have picked up from Solicitor and post them up.

The fellow is an internet specialist and if a site is dealing with lots of transactions or some of high value then it may be worth considering his services.

If you are not dealing in large sums or high volume then just following the basics should be enough.

One problem I have found previously is that some internet shops have little or no retail experience and in these cases I would certainly follow Malcolm advice and look at business link guides. If you look around on other postings on this forum you will see that the customer is almost invincible and the shop owner usually bears the brunt of the out of pocket expenses. I seem to remember Bill having a particular bee in his bonnet about this at one point. (among others I might add)

In my particular situation the shop in question did have retail experience and did seem to have reasonable terms, they used to get questions about returns policy and even when the customer had worn and slightly damaged the item did they return it 'demanding' a full refund including postage due it being the wrong size. The terms are now as far as can taken to try to prevent this happening.

One of the main issues raised was about having the 'Terms' on the home page of the site and for this to be clear about the site usage policy, then for the actual terms of business to be very clear and explaining clearly the refund / exchange policy.

Another useful point was for the 'terms and conditions' to be forced to be read. This is very difficult to implement but by having the accept check box beneath the terms and conditions then at least the user has to have at least scrolled past them to have checked the box.

The final one in this post, about custom made products, very useful where say football jersey has been sold with a players name on the back.
Quote
"Please note that the right to return Products does NOT apply to any Products made to the Customer's specification."

[brian.mc]

Just did a test order and went through ok

[mike_howles]

Lee

Just so that you know I will be making a *live* order from the shop in the very near future. I will, of course tell you how I got on.

Mike

[leehack]

I think it has been proved as working ok now, thanks for everyone who did a test order, make sure you give me a shout if you would like one completing on your own sites at anytime.

Mike

Look forward to it, what you having?

Cheers

Lee

[mike_howles]

Lee

Multiplex Twinstar II and some associated bits and pieces.

I haven't been flying long and now wish I'd started years ago!!

Thank goodness for the Multiplex EasyStar....what a superb aircraft!!

Mike

[leehack]

Mike

If you want to drop a list on email to me, i will make sure the bits and pieces you require are put aside ready for when you want them. Stock levels change quickly on his site. Having said that if not in stock, most things can be obtained within 3 days, just depends how urgent you require things.

Cheers

Lee