Upgrade to 8.5 Crashes on Refresh

[RuralWeb]

hopefully that will solve the problem

There were some other problems as well but hopefully Bruce and support can sort them.

[Bruce]

Yep, I have Jim's snapshot and have been looking at it today. Will update as and when ...

Regards,

[RuralWeb]

Nice one Bruce

[Jim Riley]

Many thanks to Malcolm and Jan for helping out. Looking forward to Bruce's findings on the database. Looks like we might be knackered by previously trialling customer accounts?

Jim

[pinbrook]

Ive had a look at jims snapshot and there are some duplicate image names in there which are stopping the upload - he is working on them now.

Caused by the upgrade?

[Bruce]

Hi Jim,

Here is my bit on the Customer Accounts....

The crash is due to one customer account

- The Lady Eleanor Holles School - it is missing the Invoice Address Country. Please enter a value for the country and save.

Now if you have corrected the product and section image duplication issue as found by Malcolm, then the upload works perfectly fine.

Let me know if this sorts it for you too.

Kind regards,

[PeterThake]

Why?

Hi Bruce,
Glad you identified the problem but may I ask: why did this happen? Straight answer please!

1. User error, or
2. Actinic bug?

Pete

[Buzby]

Sorry Bruce I have only just seen your request for my Snapshot.

Although the problem is sorted do you still want to examine it?

If so, if you could forward FTP details I will upload for you.

Kind regards

Jason

[Bruce]

Peter,

Straight answer please!

This one is not a bug and could have been more user oversight than error especially since they have not had these accounts in use for a long time.

Jason,

Glad the issue is sorted. I do not need a snapshot though it would be good to know what cured the issue.

Kind regards,