FATAL ERRORS - Archive error 5

[ki450751]

Hi guys

Having tried to create a snapshot - export, have received the following:-

FATAL ERRORS
(File SnapshotWizard.cpp, Line 674) - Archive error 5 - The compression operation failed
Library error - Can not open file C:\Users\Owner\Documents\Actinic v8\Sites\Site1\ActinicCatalog.mdb ! has been caught.

All I have done since creating the last successful snapshot is to load a patch to create multiple images.

Any help?

[pinbrook]

Try a search using the error message or part of the message as search terms - you will see plenty of suggested solutions where this has `been discussed before.

[ki450751]

Thanks but did not manage to locate anything other than the suggestion to compact my dbase, which I have done.

[pinbrook]

if you drill down to smaller parts of the erorr message you WILL find other solutions as well as compact DB

for example "has been caught" and locate a result including actiniccatalog.mdb

http://community.actinic.com/showthread.php?t=24216

also try

File SnapshotWizard.cpp, Line 674
Archive error 5
The compression operation failed
Library error - Can not open file
ActinicCatalog.mdb ! has been caught.

[ki450751]

Still cannot locate a solution. Have restarted PC as well and repeated snapshot but no joy.

[Duncan Rounding]

Are you using Vista?

[ki450751]

Yes. First time this has happened. I have been using Actinic for 3 month's now.

[Duncan Rounding]

Try temporaily disabling UAC and see it works.
If so check that the version of Actinic you are using is Vista compatible. (v850 or above)

[ki450751]

UAC?

Using v8.5.1.0.0.0.HFUA

[Duncan Rounding]

See here:
http://www.vista4beginners.com/How-to-disable-UAC

EDIT: also where is your site folder located? Is it My Documents or did you choose to have it somewhere else when you installed Actinic?

Also see here:
http://technet2.microsoft.com/Window....mspx?mfr=true

[ki450751]

Thanks for your assistance. I shall read these docs over the weekend. I am somewhat puzzled though that I should suddenly have a problem now, having used Vista throughout the time I have created previous snapshots.

Secondly, I have not been able to export to a csv file today either.

Finally this has happened since I loaded one of drillpine's patches, where I had to import a snapshot to enable the patch. Could this be a factor, I wonder?

[pinbrook]

its one of those things, just because something worked yesterday doesn't mean it will work today, you could go back to a snapshot you know to work, and then build on that again, or phone actinic if you have cover or raise an email support ticket

[ki450751]

Switched UAC off as suggested. This has made no difference.

[Duncan Rounding]

I think you should perhaps raise a support ticket with Actinic or revert to a previous backup.

[ki450751]

Will do.

There are obviously some fundamental problems as I am not able to import or export snapshots. Neither can I import new products using a hiercharchical file "update". I have to replace the existing dbase.

I cannot export my dbase either to a file.

All major issues!