Company name disappears after looking up + selecting the address from potcode

[vistamaster]

hi all, wonder if anyone have had this issue before, probably not as couldn't find anything about it on the foum, however would anyone give me a hand finding the solution to fix this problem? please

so the problem itself: for some reason, after I select the address from the list postcode anywhere gives upon hiting the button, the company name disappears from the field... this happens on Invoicing + Delivery Address pages...

any ideas what could be causing this?

ragards,
Rytis

[Mike Hughes]

According to the release notes for 9.0.5 this was fixed in 9.0.3.

The 'Company Name' is now included in the postcode lookup. AC9-1353

Which version are you using?

Mike

[vistamaster]

Thanks for reply, I'm using 9.05 JHZA ... Strange...

[markburley]

Is this on the new order tab (we are having problems with postcodes here) or on line orders?

[vistamaster]

Is this on the new order tab (we are having problems with postcodes here) or on line orders?

both... looks like we gonna have to contact actinic about this, as we are mainly B2B and having to contact every customer to ask if he is a company and to enter their company name manually is ridiculous.

[4children2enjoy]

Company name still disappearing online

We are also getting this problem online, with release 9.0.5 JHZA. Selecting a company and address from the dropdown Postcode Anywhere list works fine initially, and displays the company name in the Invoice company or Delivery company field.
However, if you then:
a) select "Next" on this page of the checkout
b) abandon checkout on the next page
c) add a new item to the cart
d) start the checkout process again
then the contact, postcode and address lines are redisplayed, but the Company name has been reset to blank. The customer is most unlikely to spot this.
This happens fairly frequently to us as we have a lot of B2B orders, and gives us major problems in attempting delivery to non-existent addresses.

[vistamaster]

Where are our all pros gone?

[Duncan Rounding]

Did you contact Actinic directly about this? If not I suggest you do so.

[Golf Tee Warehouse]

Is this affecting all users of Postcode Anywhere or just one or two particular cases.
I am intending to activate postcode anywhere shortly but might wait if this is still a common issue.

[3dk]

I'm with Darren, any feedback on Postcode Anywhere would be great.

[Benjamin Dyer]

Just to let you know we are currently investigating this. More soon.

[Jan]

d) start the checkout process again
then the contact, postcode and address lines are redisplayed, but the Company name has been reset to blank. The customer is most unlikely to spot this.

Do you get the same problem if you type the details in rather than use postcode anywhere to look them up, if you do then this is a settings saving problem rather than an issue with postcode anywhere (although it's still a serious issue however it's happening), it can be helpful though to narrow down the cause.

Regards,

[Krithika]

Hello Rytis, Andy

I have tried the scenario as listed by Andy above, but am unable to reproduce the problem my end. I have asked my colleague in support to contact and help you regarding this issue.

Regards

[TraceyHand]

d) start the checkout process again
then the contact, postcode and address lines are redisplayed, but the Company name has been reset to blank. The customer is most unlikely to spot this.

Do you get the same problem if you type the details in rather than use postcode anywhere to look them up, if you do then this is a settings saving problem rather than an issue with postcode anywhere (although it's still a serious issue however it's happening), it can be helpful though to narrow down the cause.

Regards,

could this be a cookie problem rather than a PA one?
Similar to the historical problem with Address Line 4 details not being recalled?

[Kiran]

Hello Rytis, Andy

I've sent email's to both of you asking for snapshots...... kindly respond.