Error opening the index '../docs/acatalog/stock.fil'. No such file or directory

[tebdavies]

After atempting to upgrade from Actinic V9 to v10 (which had a problem with the checkout). I'm trying to restore the previous version from a snapshot but now it's showing the following error message in the checkout;

Error: Error opening the index '../docs/acatalog/stock.fil'. No such file or directory.

Does anyone know what the problem might be or how to restore the stock.fil file?

Thanks!!

[Duncan Rounding]

Have you tried compacting the database and then doing a site refresh?

[tebdavies]

I just tried that and it's still showing the same error.

Error: Error opening the index '../docs/acatalog/stock.fil'. No such file or directory. The web site is probably being updated.

It's like the stock.fil file is missing or something?

[bentleybloke]

Sounds like a antivirus/firewall software problem. Are you using eset? I had this problem when I switched to eset. Try adding your actinic folders (from both program files and my documents) to the exclusions list.

[tebdavies]

after another site refresh this does seem to have cleared the original problem so I have just managed to put through a test order but now when I 'Retrive Orders' Im getting the following error;

"The order detail blob has an invalid magic number. The blob is corrupt. Either the encryption/decryption did not work properly, or the blob itself was corrupted during the network transfer."

Any ideas of how this can be fixed?