Help

[Opelfox]

I think I am a little confused now to say the least. Yes you are right I am the customer but running three business's I dont have much time so I thought over the bank holiday I would try and fix it myself then maybe ask them for some money back. I am only confused on the part of once I have installed the actinic software my website is not on only a sample shop so I am right in saying I have to create a new one if not using snapshot from designers? Sorry I am very new to all this. I am just learning about the invision board we have on there at moment.

Jules

[Opelfox]

Yes if you can get this uploaded then there are no problems with the software.

http://www.actinic.co.uk/support/downloads.htm Will take you to the download on the Actinic website - get the trial software and unlock it with your Actinic Key.

I repeat: do not go anywhere near any software your designers have given you. The aim is to put up the Actinic standard store and then let the designers sort it out.

It asks questions about build your own store etc do I put any as its a free download trial?

Jules

[RuralWeb]

once I have installed the actinic software my website is not on only a sample shop so I am right in saying I have to create a new one if not using snapshot from designers? Sorry I am very new to all this. I am just learning about the invision board we have on there at moment.

What I am suggesting is taking things back to the basics. When building a store with Actinic it is easiest to upload the Actinic standard store initially, by doing this you know that the software and your server are working correctly, you can then build a store from scratch or import a store/theme from a designer.

Because your store has never worked correctly and the designer is saying it is a problem with the software you should get the basic shop working - this will prove the software. Once you have done this then you should go back to the designer and tell them that it is not a software fault but their design - do not accept any errors showing during an upload etc.

I know you have a forum on the site but until you get the basic shop running you will not progress.

[RuralWeb]

It asks questions about build your own store etc do I put any as its a free download trial?

Set it up with your store details, when you use the activation key it will be your software.

[Opelfox]

Ok guys i am now in process of downloading from internet site it reakons about 90 mins when i have done this I will read through your last posts and try from here will keep updating you's of whats happening.

Cheers for you time and patience.

Jules

[RuralWeb]

Good luck

[Opelfox]

Ok it has loaded up and i have restarted computer as well.

It has the sample shop on thats show the calculator at bottom.

Where do I go from here because everytime I have getting to this point I have imported my snapshot from deisgners.

Is it now a case of reading manual and setting a new shop up only using actinic.

Jules

[RuralWeb]

OK - do not touch the snapshot!! If you exported the network settings as jo suggested then you should import these - go to Advanced | Network settings | Import.

If not copy the network settings from the other PC or use the wizard to automatically set-up the software.

Once this is done test the settings and upload the website.

[doug selby]

Don't lose heart Opelfox!
I should concentrate on getting your network settings right, as this sounds like the worst of your woes right now. If you don't have an appropriate text file to import (in the menu under advanced | network settings | import), then try going through web | configure website details.
Once you have this working*, export your good network settings, then import your snapshot. Now try a web | offline preview, and if that looks ok, import your good network settings again and do a web | refresh website. At worst, you will have narrowed down the potential causes of the problem.

* I can see that you wouldn't want to upload the default shop, as your site is looking pretty good right now! Try advanced | network settings | test before you import the snapshot, and that'll tell you if you have them right.

[RuralWeb]

then import your snapshot

As I have said before DO NOT do this - the snapshot is corrupt and is what has been causing your problems since Feb - the designers have made some errors which they need to fix.

Your store will be the standard actinic store untill they fix the problems but as you have no products to sell and cannot download anything what is the point of leaving a broken website live.

If you follow Dougs advice I will no longer be offering any help as he is telling you to do the opposite of what I am

[doug selby]

I'm sorry Malcom, I didn't mean to contradict you, I was attempting to support you in that it is the order of doing these things that matters: ie. to test the software install first, and then the network settings, perhaps, as you say, stopping short of importing the dodgy snapshot.
It seemed to me that Opelfox would not want the sample site online, or at least not for longer than a quick test, and that even a broken customised site might be preferable.
I bow to your superior experience in this matter.

[RuralWeb]

Thats ok Doug - but if the snapshot was imported then the site would be back to square one. What I am trying to acheive is a situation where they can go back to the designer and force them to put the design right - at the moment the designer is saying it is a software problem, which we all know is incorrect.

I know the Actinic default shop is not what they want but they need to show that the software works OK etc.

Once the default shop is loaded and working then a snapshot of this can be taken, this will provide a fallback so when a new snapshot is imported if it does not work then the site can be put back to the Actinic default easily with out having to reinstall software etc.

[Opelfox]

Hi Guys

Right have went into adavnced/networksetting/wizard

It did not allow me to put in emails as came up with errors so I unticked the email boxes for now got to the end with no problems but the test button is not highlighted so I can not click test button?

Jules

[RuralWeb]

Check you are not in Actinic host mode

[Opelfox]

Hi right closed it then reopen it and test button was there so clicked it and now have received an email from the catalogue?

So must be working now.

Malcolm where do I go from here, and thankyou for the help you are giving me.

Jules