Help Atinic Cannot Handle Huge Orders!!!!

[brianrudie]

reply

i know but the ones you reccomend are all expensive..


1 more thing i thought of .
have a look at my site , my website is now , 103 mb

70% + actinic
30% sounc clips
do you thing the amout of sections i have on my website is causing the problem maybe the way i have utilised the sections ( approx 500 ) is causing some kind of buffer overload?

i am in the process of uploading my website in actinic ssl server test mode and not using that of my hosting company`s.

i am hoping it will eliminate the problem , as i am in the hope that it is 8hostings ssl server that is incompatible .

so i will let you know of the progress .
my site is over 70mb ( actinic files ) , because of the ammount of sections , which eats bandwith like a jaguar eats petrol
so perhaps there is room for improovement , but as a record shop ,
section text -in atinic means ( record label )
extended info means -( catalouge number )
( that the customer cannot see )
short description means ( artist )
long description means ( title )
and product ref means ( my shelf number and location )

so in the end with 7000 records i end up with a unpredictably huge website

any ideas

still uploading my site as we speak .

( thinking )
.....dam updating my site is slow

[Jenny]

Please don't go to fasthosts. The new servers both linux and windows cause me nothing but grief.. I am trying unitedhosting.co.uk for one client as I have heard nothing but praise from ex-fasthost resellers and they could match the bandwith that I needed ..
jenny

[brianrudie]

thanks

update:


i have tried atinic ssl in test mode ( all seems ok )


BUT

how can i be sure that once i subscribe to atinic ssl the problem is not going to come back as when running in test mode it says no details are stored , so if the problem is with memory and no storing is going on in test mode , haow can i tell if it is working?
...or going to work for that matter?

do i get a ssl money back guarantee from actinic if the problem is not fixed?

[pinbrook]

For a start up account at Pinbrook we charge £99 pa ....this is not expensive....you get what you pay for. We then charge for extra bandwidth as you use it. Ie if you site is sucessful and uses more server services we charge. but whilst you are building up your cliental £99 pa equates to £1.90 per week

We already host one site which was having exactly the problem you outline ie they couldn't add multiple products to their basket. They have been with us now for 6 months quite happily.

Our servers have sufficient memory for catalog sites, and have the recommended add ons which actinic supplies for better memory management

[rmladden]

The most expensive plan 8hosting has is $45.00/year (about £26/year). I don't think I can run a hosting business out of my bedroom and charge a rate that low.

[oldhasbeen]

Dear All - my tuppence worth, but on part of the subject that I feel strongly about.

While I empathise with Brian's problems and totally understand the frustrations and cost juggling of getting an e-commerce (or any!) business off the ground, Jo from Pinbrook is spot on when she states that "you get what you pay for" - when you shop wisely!

Brian seems more concerned with operating his e-commerce business on a shoe string budget without thought to the inevitable medium to long term consequences - such as loss of orders, bad faith and worse of all, a bad reputation by giving his customers a shoe string service.

A year ago I was hosted by a company that weren't the cheapest nor the worst by a long shot - but they were cheap on customer service and support to me as their customer. My site, although already becoming popular, was let down again and again by their poor response and technical ability, resulting in loss of orders.

There was no way that I was going to put my hard earned good reputation on the line, and since moving my site to more professional hosts, not only has my turnover and profit increased substantially to more than cover the increased cost (a combination of organic growth, damn hard work and better support), but I can sleep at night not worrying about whether my site will be down for days on end.

Actinic properly operated together with a professional hosting company will handle multiple orders simultaneously placed for multiple items adding up to hundreds of pounds per transaction, plus lots of smaller orders in between. It's a learning curve, no doubt about it - but you don't get 'owt for nought!

That's the "you get what you pay for" element - hosting for about £20 a year - what do you expect to get for that?

I personally would not trust the hosting of my site to people charging the price of a take-away pizza - if it doesn't make sense, then it can't be true!

And not only that, why can't people spill or use grama proply any more - it done arf loke bad. Especially on websites.

Here endeth the sermon - H

[pinbrook]

The most expensive plan 8hosting has is $45.00/year (about £26/year). I don't think I can run a hosting business out of my bedroom and charge a rate that low.

The amount of email support that we have provided you has been more than what we provide to 10 clients at one shot.

These 2 quotes support each other. If a host is charging you $45 pa, they don't expect to have to support you. One hour of support = their profit for the year.

[brianrudie]

you are making sense
but your forgetting the hidden extra $14 pm bandwith they are charging me charge ?

$10 per 1000 mb

[brianrudie]

hey i recently installed a stock display plug in ?

and also installed some other mail plug in for actinic .

i wonder if this is causing the problem?

perhaps i can go to another hosting company with a 30 day money back guarantee fo fix the problem ?

if fixed then i stay , if not fixed then the problem is software bassed , oh and for the record .

i purchased actnic ssl today , and it did not solve the problem

[rmladden]

There are many places that host Actinic well and without problems. You are guaranteed continued failure if you stay where you are. You can take the shared SSL with you.

[brianrudie]

i need about 300mb with unlimited with 3gig bandwith

auto responders , lots of features , stats control panel

£10 - £20 pm

[chris ashdown]

Jenny

Sorry to hear you had a bad time at FastHosts but me experience is a bit different

I have three sites with Fasthosts and all are running well, two on the Microsoft servers and the third on Linux.

I have had problems when initially setting up the sites but have had great help from Fasthosts where both the phone and email help is very quick and helpfull. The responces I have had are equall to the great service we get from Actinic on this forum.

Somewhere there has to be a middle ground where price is competitive and service as expected. Look at all on offer and try the middle ground seems a good idea to me

As for the other problems why not try the Actinic trial server to test if it's the software or server?

Chris

[Jenny]

I have had Actinic sites with Fasthosts for 2 years and they work fine on windows 2000 but the new Envisage servers (windows and linux) have been up and down since July. I have little confidence with the reliablity for my e-commerce sites (new ones) to be there and nor does my client who has asked to be moved. I asked to have the sites put on the old servers but they could not do that. Whenever I ring up they always say must be actinic but it nearly always turns out to be the servers. Are you a business customer or a reseller? I have tested the same site on at least 5 servers at one time to compare performance, including actinic's own test server, when adding to the cart (FH) took 16 seconds during its bad time if it ever made it before timeout... They have cost me so much money in time spent running after server problems from July to September.. What they offer can be good, I just think they have lost the plot recently.
IMHO
Jenny