Upload problems

[anne_marie]

Hi there, when I try to upload my site, to a test directory,I am getting the following error:

"Unable to move to the cgi-bin directory "cgi-bin/" on the FTP server.
The specified directory does not exist or you do not have access to the directory"
I have checked the file permissions are correct and that perl runs okay from the cgi-bin successfully & I am able to FTP into the site, and actinc sees the directories. Here are my settings:
HTTPPROXYMODE 0
HTTPPROXYADDRESS
HTTPPROXYPORT 80
HTTPPROXYUSER
HTTPPROXYPASSWORD
FTPPROXYMODE 0
FTPPROXYADDRESS
FTPPROXYPORT 21
FTPPROXYUSER
FTPPROXYPASSWORD
SCRIPTID 1
SCRIPTEXT .pl
SMTPHOST localhost
WEBSITEURL www.thecreativefoundry.co.uk/testshop
IGNOREPASSIVEERRORS true
USERELATIVECGIURLS false
PATHTOPERL /home/creative/perl
USEENHANCEFTP true
FTPCLIENTTIMEOUT 15000
FTPRETRYDELAY 3000
FTPSILENT false
FTPMAXRETRIES 3
FTPCONNECTTIMEOUT 25000
SMTPAUTHREQUIRED false
SMTPUSERNAME
SMTPPASSWORD
CATALOGURL http://thecreativefoundry.co.uk/testshop/acatalog/
ONLINESTOREFOLDERNAME acatalog
CGIBINURL http://thecreativefoundry.co.uk/cgi-bin/
PATHFROMCGITOCATALOG ./testshop/acatalog/
CODEBASE ./
FTPHOST 78.31.110.194
FTPUSERNAME XXXXXX
FTPPASSWORD XXXXX
PATHTOCGIBIN cgi-bin/
USEPASSIVEFTP false
FTPPATHFROMCGITOCATALOG

Hoping someone can help!
Thanks
AM

[pinbrook]

have you run the wizard to let it find the cgi bin for you and thus populate paths for you

who is the host, and what package have you bought

[Rich Brady]

LOL She's back

Morning Anne-Marie

Have you searched for that error and applied the suggested fixes? Firewalls, folder permissions (777 & 755), etc?

Have you done a network test? Have you searched the forum for the network settings of your host, to see if they match?

If you have done all of these things, then you need to put that information in your OP, otherwise people will assume that you've not done the hard work before posting.

We know you're under the kosh here, but you've spent most of the week asking questions that really 1/2 day-day sat with a designer would have sorted. You'd have, also, a better understanding of the software and how to use the community/KB/help files.

[guccij]

Host looks like Memset

[guccij]

You don't need to create a test directory - Actinic will do this for you if you select Test mode from the Web menu

[Rich Brady]

You don't need to create a test directory - Actinic will do this for you if you select Test mode from the Web menu

This is very true.

Also, the site I'm working on at the moment has two".." compared with your single "."

PATHFROMCGITOCATALOG ./testshop/acatalog/

[anne_marie]

Hi, yip i'm back (for more punishment!) the host is indeed Memset.
I have checked the permissions on the directories and they seem to be ok 755 and 777 respectively.
When I use the Wizard, it get to the stage of telling actinic where the cgi-bin and directory are and I get the:
"An error occurred while sending an http request to the web server. Please contact etc..."

My paths are as follows:
PATH TO CGI-BIN directory - /public_html/thecreativefoundry.co.uk/cgi-bin (this is working as I have uploaded a test.cgi to this directory.
WEB ROOT DIRECTORY - /public_html/thecreativefoundry.co.uk/testshop

Oddly enough there is also a cgi-bin in the public_html directory which is:
/public_html/cgi-bin!
I have attached the following screenshots:
http://i49.tinypic.com/3480xeh.jpg
http://i50.tinypic.com
/2lkd93r.jpg

Thanks again folks

[Rich Brady]

You also have some URLs with www. and some without in your settings...

[Rich Brady]

Try this:

HTTPPROXYMODE 0
HTTPPROXYADDRESS
HTTPPROXYPORT 80
HTTPPROXYUSER
HTTPPROXYPASSWORD
FTPPROXYMODE 0
FTPPROXYADDRESS
FTPPROXYPORT 21
FTPPROXYUSER
FTPPROXYPASSWORD
SCRIPTID 1
SCRIPTEXT .pl
SMTPHOST localhost
WEBSITEURL http://www.thecreativefoundry.co.uk/
IGNOREPASSIVEERRORS true
USERELATIVECGIURLS false
PATHTOPERL /home/creative/perl
USEENHANCEFTP true
FTPCLIENTTIMEOUT 15000
FTPRETRYDELAY 3000
FTPSILENT false
FTPMAXRETRIES 3
FTPCONNECTTIMEOUT 25000
SMTPAUTHREQUIRED false
SMTPUSERNAME
SMTPPASSWORD
CATALOGURL http://www.thecreativefoundry.co.uk/acatalog/
ONLINESTOREFOLDERNAME acatalog
CGIBINURL http://www.thecreativefoundry.co.uk/cgi-bin/
PATHFROMCGITOCATALOG ../acatalog/
CODEBASE ./
FTPHOST 78.31.110.194
FTPUSERNAME XXXXXX
FTPPASSWORD XXXXX
PATHTOCGIBIN cgi-bin/
USEPASSIVEFTP false
FTPPATHFROMCGITOCATALOG

Test, if it works, put your site in "Test Mode" and upload

[Darren B]

the path to the cgi-bin will depended on your ftp account and what areas of the server it has access to.

i always recommend creating a new ftp account that only has access to your site root area, then you dont need all the extra info in the paths, the settings rich has posted will then probably be successfull

[anne_marie]

Hi again Web,
I just tried that and I get the following error returned:
"Unable to move to the cgi-bin directory "cgi-bin/" on the FTP server.
The specified directory does not exist or you do not have access to the directory."
Screenshots
http://i47.tinypic.com/10e0euh.jpg
http://i45.tinypic.com/330ve5i.jpg

Thanks folks

[Rich Brady]

Forward slash "/" missing in front of "Path to CGI-BIN"?

[Rich Brady]

darren, should the Path to Perl Shell be "bin" or "cgi-bin"?

[Darren B]

Oddly enough there is also a cgi-bin in the public_html directory which is:
/public_html/cgi-bin!

Just spotted this bit, thats becuase your settings were wrong

Your cgi-bin should be under the public_html and so should the acatalog directory, using settings with long paths results in actinic not knowing were to find the correct directories

your directory structure should be
public_html
-------- cgi-bin
-------- acatalog

therefore richs settings should work, but you need to create a new FTP account which only has access to the public_html, and make the changes he has suggested

now if this is a nix server (being its using public_html) then the the path the perl is probably /usr/bin/perl but you need to check this with your host

[anne_marie]

Hi again folks
Okay, in my cpanel, i've created a new ftp account, which only gives me access to the root. Connecting via the wizard, all seems fine like so:
http://i49.tinypic.com/2utp6wl.jpg
This gets me to this point:
http://i45.tinypic.com/34rx5ap.jpg
If I click next, I get this:
http://i48.tinypic.com/25q3xaa.jpg
If I 'point' to the cgi-bin like this:
http://i49.tinypic.com/25ahf9u.jpg
I still get the same error I have checked that the cgi-bin runs scripts etc and that the acatalog and cgi-bin have got the correct permissions, what next?
Thanks again