1and1 cgi problems - 500 internal error on all cgi calls

[saucysal]

We still have the error

We still have the 500 error. There are signs that they are doing something, starting with fixing their own site, so I am hopeful they will get to us soon.

In the meantime, I made a clone on Actinic of our present site (licensed new site and imported snapshot) and then tried to enter the web settings for the new host, but am getting error messages. I think it may take me longer to sort out the errors than it will take 1&1 to get their problem fixed.

Sarah

[skinnybloke]

Mine are now working again

[4children2enjoy]

1 and 1 down

Our sites on 1 and 1 have all been down since early this morning. Got through to telephone support without problem late morning. They say they are aware of it and are working to resolve it.

[saucysal]

Feedback form

Unbelievably 1&1 have just emailed me a customer feedback form to see if I am satisfied with the service I have received today! I filled it in and you can imagine what I said, the problem being on-going and our having lost thousands of pounds of custom, and lost customers to a rival business that is not hosted by 1&1.

Sarah

[mikejdavies]

Unbelievably 1&1 have just emailed me a customer feedback form to see if I am satisfied with the service I have received today! I filled it in and you can imagine what I said, the problem being on-going and our having lost thousands of pounds of custom, and lost customers to a rival business that is not hosted by 1&1.

Sarah

We have hosted with 1and1 for nearly 2 years and have not had a single problem until today. Our other eCommerce site is with Internetters and they constantly have problems.

[guccij]

Unbelievably 1&1 have just emailed me a customer feedback form to see if I am satisfied with the service I have received today!

I've also had one of those. Unfortunately because it's specific to the person who took my call, I can't bring myself to slag him off. It's not his fault that 1and1 have messed up today. He's probably paid peanuts to work terribly long shifts in some dank warehouse in Indonesia.

[Mike Hughes]

Glad to see it's sorted now. (fingers crossed).

Like others, I'm disappointed with what's happened, but have to view this in the context of many years untroubled hosting.

Mike

[guccij]

It looks like they're trying each batch of servers in sequence. Mine are both still down.

[saucysal]

How come you are sorted?

Presumably you got through on the phone this morning before we could. We are still waiting. Our last order was at 1.00 am and it is now 3.41 pm. The carriers have just arrived to collect the day's orders, but there are only those placed yesterday evening.

Sarah

[johnshackleton]

1 of my 3 is back again. Fingers crossed.

[Mark H]

We're just back up.

Darren - before this, we were thinking of moving our site onto our NuBlue Reseller account. We are also just in the process of setting up PayPal, is the callback issue on PayPal a major problem? Is 1&1 any better?

for those that might want a quick fix try nublue its set up real quick and actinic runs well. http://www.nublue.co.uk/

the only thinkgpaypal call backs will fail on the shared hosting as it does not have all the modules installed, the vps solution can have the extra modules installed if you need them.

Excellent support with uk call centre

[guccij]

Both sites back up now. We've lost so much money I daren't think about it.

[chris ashdown]

Now it seems over for you guys

My question is where was sir breakalot at midnight and what we he doing!!!!!!

Glad to hear it's over in most cases

To have hit such a big site in one go I would have thought was caused by outside forces rather than the company, but i doubt they will ever say

[guccij]

Oh bollox. The https://admin.1and1.co.uk is down again.

[Donna Kempster]

All our sites are back hopefully just one bad day. Must say having this forum and thread meant I didn't end up doing some of the spurious things that one and one support told me to do. I knew it wasn't just down to my site.

Thanks for being there guys!!

Donna