Server Outage

[NormanRouxel]

Hmmm... I can connect to that IP by simply putting ftp:81.29.88.121 into Firefox's address bar and hitting return. Get a username / password prompt back. Try that at your end. If that doesn't work for you then you have some sort of network connectivity problem, rather than one at Actinics end.

[Sprogg]

Hi Norman, how do I get a username / password prompt?

[guccij]

The username password prompt appears automatically if you put in the address exactly as Norman put in his post. If you're not getting this, then the problem's at your end.
I'd check your firewall settings as well.

[Sprogg]

I Pated the ftp:81.29.88.121 into both internet explorer and firefox and all i'm getting is cannot connect to this page.
Any ideas as to what the problem might be my end, actinic is the only thing I can't connect to ie my website, orders and emails.

[guccij]

Password on the server (ftp) may have changed?

[Sprogg]

I've just changed the password on the plesk control panel and in actinic, not made anydifference though.

[guccij]

I wasn't suggesting you change the password. I was wondering if you had changed the ftp password previously but hadn't changed it in network settings.

[meden]

I've just changed the password on the plesk control panel and in actinic, not made anydifference though.

When you say you changed the password on Plesk do you mean the Plesk login password or the ftp password?

[Sprogg]

the chap at actinic changed the password yesterday to see if it made any difference but it didn't, ive just changed them back to my original password

[Duncan Rounding]

If you have access to the Plesk panel then can't you perhaps create another FTP account with a new username and password and then try that.

Although it sounds like you may have some firewall or ISP issues.

[Duncan Rounding]

PM me your FTP username and password and I'll see if I can connect.

[Sprogg]

hmmm not sure, it was the password under tools, edit.. new password. where do I edit the ftp password?

[meden]

hmmm not sure, it was the password under tools, edit.. new password. where do I edit the ftp password?

Click on your domain in the Plesk control panel then look for the 'Setup' icon - you can change the ftp password there

Obviously you need to change it within Actinic as well.

[Sprogg]

email sent thanks Duncan

[Duncan Rounding]

The username and/or password you sent are incorrect.

I suggest you change the FTP password and try again.