Error With Cgi-bin

[vts]

anybody can help plz ????

[wjcampbe]

what is your real domain name - or are you replacing kevin rutherfords zzzzz site with your shop?

[vts]

NO no , zzzzz.co.uk is not my site . I am just replacing my site name . i am not replacing any site with my shop ? Can you plz help .. havent slept from night

[wjcampbe]

zzzzz is a real site, so you may want to edit your post.

If you do not want to post your real site name, then it is impossible to do any investigation into your setup.

Who are you hosted with? There are standard settings for numerous hosts, and if you name the hosting company, someone else who uses the same company can help you.

Are you hosted on a windows server or Linux?

There are people here willing to help you, but you need to give enough information to allow us to do so.

[vts]

thanks for reply , i have edited my first post

yes , i am on Windows 2003 server with plesk control panel. Its our own dedicated server . what more info ? plz

[wjcampbe]

thanks for reply , i want to edit the first post but dont know how to do that

Just click the edit button on the post.

yes , i am on Windows 2003 server with plesk control panel. Its our own dedicated server . what more info ? plz

using the search terms 'windows plesk' I found a post from a member who has Actinic working on a Netcetera Windows box, but unfortunately no settings listed. Perhaps he has not seen your posts. If you do the same search, you may be able to mail him through the forum and ask directly for help.


You could also try contacting the Actinic support desk. They are usually pretty good at trying to help you get these setups done.

[vts]

Just click the edit button on the post.


using the search terms 'windows plesk' I found a post from a member who has Actinic working on a Netcetera Windows box, but unfortunately no settings listed. Perhaps he has not seen your posts. If you do the same search, you may be able to mail him through the forum and ask directly for help.


You could also try contacting the Actinic support desk. They are usually pretty good at trying to help you get these setups done.

Thank You man

[vts]

anyone help ?

[Toby B]

Hi Steve,

It's tricky to advise on net settings when we cant see the directory structure and upload files for perl testing etc...

Can you please log a support ticket here.

If you let us know your FTP details we can logon and hopefully configure the settings for you.

[meden]

More problems with Xcalibre

Hi folks
I also have these problems with Xcalibre and I wondered if anyone can help:

first my settings are as below
HTTPPROXYMODE 0
HTTPPROXYADDRESS
HTTPPROXYPORT 80
HTTPPROXYUSER
HTTPPROXYPASSWORD
FTPPROXYMODE 0
FTPPROXYADDRESS
FTPPROXYPORT 21
FTPPROXYUSER
FTPPROXYPASSWORD
SCRIPTID 1
SCRIPTEXT .pl
SMTPHOST smtp.amazinggardensupplies.co.uk
WEBSITEURL
IGNOREPASSIVEERRORS true
USERELATIVECGIURLS false
PATHTOPERL /usr/bin/perl
USEENHANCEFTP true
FTPCLIENTTIMEOUT 15000
FTPRETRYDELAY 3000
FTPSILENT false
FTPMAXRETRIES 3
FTPCONNECTTIMEOUT 25000
SMTPAUTHREQUIRED false
SMTPUSERNAME
SMTPPASSWORD
CATALOGURL http://www.amazinggardenssupplies.co.uk/acatalog/
CGIBINURL http://www.amazinggardensupplies.co.uk/cgi-bin/
PATHFROMCGITOCATALOG /www.amazinggardensupplies.co.uk/public_html/acatalog/
CODEBASE ./
FTPHOST ftp.amazinggardensupplies.co.uk
FTPUSERNAME xxx
FTPPASSWORD xxx
PATHTOCGIBIN /www.amazinggardensupplies.co.uk/cgi-bin/
USEPASSIVEFTP false
FTPPATHFROMCGITOCATALOG


when I run a test from within network settings on in Actinic i get the following alerts (in the order shown)first alert says:
The directory specified as the path from the CGI-BIN to the acatalog directory does not exist on the web server. Check the path. Also see the on-line help for "Path from FTP server to Catalog".

(i click OK)
second alert then says:

The script does not have permission to write to the web site directory.

(but I have checked the permissions and public_html is set at 777 and cgi-bin is 755)
then the test results alert says:

Actinic Mail Test completed successfully
server: passed
connection: passed
sockets: passed
communications: passed
authorisation: passed
message: -
CGI-BIN Working Directory: "/home/13367/amgards/www.amazinggardensupplies.co.uk/cgi-bin"

CGI-BIN Working Directory Contents
..
.
acatalog
cp000001.pl
ts000001.pl
sa000001.pm

"/" Directory Contents
media
opt
..
.autorelabel
usr
sys
.autofsck
proc
9909.zip
.
var
%{tmpdir}
lib
dev
11143.tgz
home
fstab.replace
etc
bin
sbin
srv
root
mnt
tmp
selinux
lost+found
boot

An error occurred trying to read "/www.amazinggardensupplies.co.uk/"

An error occurred trying to read "/www.amazinggardensupplies.co.uk/cgi-bin/"

An error occurred trying to read "/www.amazinggardensupplies.co.uk/cgi-bin/acatalog/"

The path to the web site directory you specified (/www.amazinggardensupplies.co.uk/cgi-bin/acatalog/) points to a file.

The web site directory is not readable.
The web site directory is not writable.
Unable to create a file in the web page directory.

No such file or directory

Unable to create a sub-directory in the web site directory.

No such file or directory

then another alert:
Your Catalog URL appears to be invalid. The files uploaded to the given 'Path from cgi-bin to acatalog directory', can not be downloaded via the browser on the given Catalog URL. These two access routes don't point to the same destination on the server.

I received the following txt doc from Xcalibre support
Obviously in all of the following examples, you should replace www.yourdomain.name with your own website.




Try using a Catalog URL of http://www.yourdomain.name/acatalog/ along
with these settings :-

> 1) [Configuration : CGI Script ID Number]
Script ID Number 1.

> 2) [Configuration : Mail (SMTP) Server]
smtp.yourdomain.name

> 3) [Configuration : CGI-BIN URL]
http://www.yourdomain.name/cgi-bin/
(Note that the / at the end of the URL is essential - this is the case
with most Actinic URLs)

> 4) [Configuration : Path from CGI-BIN to catalog directory]
/www.yourdomain.name/public_html/acatalog/

> 5) [Configuration : Path to the Perl shell (For Unix servers only)]
/usr/bin/perl

> 6) [Configuration : Perl extension]
Either .cgi or .pl will work fine here.

> 7) [Installation : FTP Server Host]
www.yourdomain.name

> 8) [Installation : Username / Password]
Your regular FTP username and password here, just as you would normally
use for connecting to your site to upload new content in an FTP client.

> 9) [Installation : Path to CGI-BIN]
/www.yourdomain.name/cgi-bin/

> 10) [Installation : Path from FTP server to Catalog]
You should be able to leave this blank, but failing that, also use
/www.yourdomain.name/cgi-bin/ in here as well.

I have even uninstalled and re-installed Actinic (V8) (I was running the v8.5.2Beta because I needed the DW CS3 but thought that might be causing a conflict-it wasn't) so I am now on 8.5.1.0.0.0. HIZA
I hope somebody can spot where I am going wrong and can help me...I've aged since I started this!

Thanks
Mick

[Duncan Rounding]

Have you tried?:
PATHFROMCGITOCATALOG ../acatalog/

[meden]

Hi Duncan
I tried that and the test goes through fine until after the results alert box, then i get this alert:

Your Catalog URL appears to be invalid. The files uploaded to the given 'Path from cgi-bin to acatalog directory', can not be downloaded via the browser on the given Catalog URL. These two access routes don't point to the same destination on the server.

I have also cleared the 'path from cgi-bin to acatalog as viewed by ftp server' with the same result.

also if I try to run the wizard from within the advance network setup dialogue when i click next on th e web site address page i get

The wizard received an error while verifyng the web server. Error sending request.


I have also tried 4 pints of guinness but that hasn't worked either.....

[leehack]

I have also tried 4 pints of guinness but that hasn't worked either.....

You'll need at least 8 with xcalibre hosting.......

[Duncan Rounding]

I was just contemplating posting that you should consider different hosting, then I saw Lee's reply - and I agree.
Other more common hosts used by many Actinic store owners are very simple to setup and it may not be worth the hassle in trying to get this to work.

[meden]

I'll definitetely try that then..
In all seriousness I've never had a problem with them upto now, I've got 65 sites on there now (just moved 30 over from Webfusion- now there is a 10 pinter if ever there was one) it just seems to be they don't get on with Actinic, is it because their CGI-BIN is outside the web root i wonder?