Moved Host site wont work

[markormiston]

Hi we have moved from a linux box on Zen Interent to a Linux box on Heart Internet but we cannot connet or upload - the current settings are :

HTTPPROXYMODE 0
HTTPPROXYADDRESS
HTTPPROXYPORT 80
HTTPPROXYUSER
HTTPPROXYPASSWORD
FTPPROXYMODE 0
FTPPROXYADDRESS
FTPPROXYPORT 21
FTPPROXYUSER
FTPPROXYPASSWORD
SCRIPTID 1
SCRIPTEXT .pl
SMTPHOST
WEBSITEURL http://www.lrtipping.co.uk
IGNOREPASSIVEERRORS true
USERELATIVECGIURLS false
PATHTOPERL /usr/bin/perl
USEENHANCEFTP true
FTPCLIENTTIMEOUT 15000
FTPRETRYDELAY 3000
FTPKEEPALIVEINTERVAL 30000
FTPSILENT false
FTPMAXRETRIES 3
FTPCONNECTTIMEOUT 25000
SMTPAUTHREQUIRED false
SMTPUSERNAME
SMTPPASSWORD
COMPRESSIONPACKETSIZE 1024
COMPRESSEDUPLOAD false
CATALOGURL http://www.lrtipping.co.uk/
ONLINESTOREFOLDERNAME onlinestore
CGIBINURL http://www.lrtipping.co.uk/cgi-bin/
PATHFROMCGITOCATALOG ../
CODEBASE ./
FTPHOST ftp.lrtipping.co.uk
FTPUSERNAME
FTPPASSWORD
PATHTOCGIBIN /cgi-bin/
USEPASSIVEFTP true
FTPPATHFROMCGITOCATALOG

Thanks in advance for any help.

[Mike Hughes]

There are some settings for heart internet here: http://community.sellerdeck.com/show...2&postcount=13

In particular you should look at this setting you have:

PATHFROMCGITOCATALOG ../

Normally this would have the /onlinestore/ in it and might explain why your site pages are all sitting in the root folder.

Mike

[markormiston]

Ok totally new to this software if I copy the settings on the thread you linked to and the configure the text file can this be imported?

I am willing to pay someone to fix this for me, as I dont have the time to mess about with this as we are losing orders.

[Duncan Rounding]

You can export the network settings to a text file, modify per the settings given in the above forum link and then import them again.

[markormiston]

Ok tried this and got FTP error - all the credentials are correct.

HTTPPROXYMODE 0
HTTPPROXYADDRESS
HTTPPROXYPORT 80
HTTPPROXYUSER
HTTPPROXYPASSWORD
FTPPROXYMODE 0
FTPPROXYADDRESS
FTPPROXYPORT 21
FTPPROXYUSER
FTPPROXYPASSWORD
SCRIPTID 3
SCRIPTEXT .pl
SMTPHOST localhost
WEBSITEURL http://www.lrtipping.co.uk
IGNOREPASSIVEERRORS true
USERELATIVECGIURLS false
PATHTOPERL /usr/bin/perl
USEENHANCEFTP true
FTPCLIENTTIMEOUT 15000
FTPRETRYDELAY 3000
FTPKEEPALIVEINTERVAL 30000
FTPSILENT false
FTPMAXRETRIES 3
FTPCONNECTTIMEOUT 25000
SMTPAUTHREQUIRED false
SMTPUSERNAME
SMTPPASSWORD
COMPRESSIONPACKETSIZE 1024
COMPRESSEDUPLOAD false
CATALOGURL http://www.lrtipping.co.uk/
ONLINESTOREFOLDERNAME onlinestore
CGIBINURL http://www.lrtipping.co.uk/cgi-bin/
PATHFROMCGITOCATALOG ../
CODEBASE ./
FTPHOST
FTPUSERNAME
FTPPASSWORD
PATHTOCGIBIN /cgi-bin/
USEPASSIVEFTP true
FTPPATHFROMCGITOCATALOG

[Duncan Rounding]

Try this:

HTTPPROXYMODE 0
HTTPPROXYADDRESS
HTTPPROXYPORT 80
HTTPPROXYUSER
HTTPPROXYPASSWORD
FTPPROXYMODE 0
FTPPROXYADDRESS
FTPPROXYPORT 21
FTPPROXYUSER
FTPPROXYPASSWORD
SCRIPTID 3
SCRIPTEXT .pl
SMTPHOST localhost
WEBSITEURL http://www.lrtipping.co.uk
IGNOREPASSIVEERRORS true
USERELATIVECGIURLS false
PATHTOPERL /usr/bin/perl
USEENHANCEFTP true
FTPCLIENTTIMEOUT 15000
FTPRETRYDELAY 3000
FTPKEEPALIVEINTERVAL 30000
FTPSILENT false
FTPMAXRETRIES 3
FTPCONNECTTIMEOUT 25000
SMTPAUTHREQUIRED false
SMTPUSERNAME
SMTPPASSWORD
COMPRESSIONPACKETSIZE 1024
COMPRESSEDUPLOAD false
CATALOGURL http://www.lrtipping.co.uk/onlinestore/
ONLINESTOREFOLDERNAME onlinestore
CGIBINURL http://www.lrtipping.co.uk/cgi-bin/
PATHFROMCGITOCATALOG ../onlinestore/
CODEBASE ./
FTPHOST
FTPUSERNAME
FTPPASSWORD
PATHTOCGIBIN public_html/cgi-bin/
USEPASSIVEFTP true
FTPPATHFROMCGITOCATALOG

[markormiston]

ok we got this error importing

The following fields were not updated as they were absent from the import file 'C:\Documents and Settings\Administrator.LRTIPPING\Desktop\Tipping try 1.txt':
SCRIPTID
SCRIPTEXT
SMTPHOST
WEBSITEURL
IGNOREPASSIVEERRORS
USERELATIVECGIURLS
PATHTOPERL
USEENHANCEFTP
SMTPAUTHREQUIRED
SMTPUSERNAME
SMTPPASSWORD
CGIBINURL
CODEBASE
CATALOGURL
PATHFROMCGITOCATALOG
HTTPPROXYMODE
HTTPPROXYADDRESS
HTTPPROXYPORT
HTTPPROXYUSER
HTTPPROXYPASSWORD
FTPPROXYMODE
FTPPROXYADDRESS
FTPPROXYPORT
FTPPROXYUSER
FTPPROXYPASSWORD
FTPCLIENTTIMEOUT
FTPCONNECTTIMEOUT
FTPSILENT
FTPMAXRETRIES
FTPRETRYDELAY
COMPRESSIONPACKETSIZE
COMPRESSEDUPLOAD
FTPKEEPALIVEINTERVAL

[markormiston]

Please we used the example and we got:

Unable to connect to the ftp server "ftp.lrtipping.co.uk" the connection with the server was reset.

[markormiston]

Hi anyone have any ideas or would like to get paid to sort this out for me?

[Mike Hughes]

did you enter your ftp username and password into the settings?

Mike

[markormiston]

Yes the settings were in the file we imported.

[markormiston]

Hi got past the FTP issue the ftp.xxxxx was not resolving so we used the IP address:

But we now have these errors:

Actinic Mail Test completed successfully
server: failed
connection: failed
sockets: failed
communications: failed
authorisation: failed
message: -
CGI-BIN Working Directory: "/home/sites/lrtipping.co.uk/cgi-bin"

CGI-BIN Working Directory Contents
dc000001.pm
ab000001.pm
sc000001.pm
mf000001.pl
ad000001.pm
cm000001.pl
ac000001.pm
md000001.pl
sm000001.pm
ss000001.pl
as000001.pm
nq000001.pl
onlinestore
.
os000001.pl
nph-dl000001.pl
sa000001.pm
..
bb000001.pl
di000001.pm
al000001.pm
ts000001.pl
dd000001.pm
ae000001.pm
error.err
ca000001.pl
ms000001.pl
ao000001.pm
sl000001.pm
se000001.pl
ax000001.pm
rs000001.pl
cm000001.pm
sh000001.pl
px000001.pm
cp000001.pl

"../" Directory Contents
.bash_profile
logs
.
.bashrc
..
public_html
cgi-bin
.bash_logout

An error occurred trying to read "../onlinestore/"

The path to the web site directory you specified (../onlinestore/) points to a file.

The web site directory is not readable.
The web site directory is not writable.
Unable to create a file in the web page directory.

No such file or directory

Unable to create a sub-directory in the web site directory.

No such file or directory

[guccij]

Please re-post the netowrk settings as they are now.
And check the permissions on the folders on the server.

[markormiston]

whats should the permissions be?

[guccij]

Sticky here: http://community.sellerdeck.com/showthread.php?t=45650

And the current network settings since you made the changes suggested by Duncan are ...?

Is there an onlinestore folder on the server now?