Moved Host site wont work

[Southwest Test]

Just to clarify my last post... I realise Heart will not allow you to create more than one 'cgi-bin' in the root. But that need not concern you if you're having issues with the one they provide for reasons unknown. Ignore the root, and run your shop within a folder within the root. You've nothing to lose and it's surely worth a try?

You should end up with a webspace something like this... public_html folder at top, 'shop' folder one below that (i.e. where your index.html will go, etc), then both 'acatalog' and 'cgi-bin' folders one level below the 'shop' folder(NB: on the same level as each other)

I also can't stress enough the necessity of creating a new FTP user whose top level access is your new 'shop' folder

This will make your network setup straightforward

This procedure worked for me in the past when I had a cart/cgi-bin/scripts/network settings issue similar to what you describe

[Goz]

I use Heart shared hosting for a number of Sellerdeck sites and the cgi-bin they provide works perfectly well with all of them.

Here's my settings from a v11 site :

HTTPPROXYMODE    0
HTTPPROXYADDRESS    
HTTPPROXYPORT    80
HTTPPROXYUSER    
HTTPPROXYPASSWORD    
FTPPROXYMODE    0
FTPPROXYADDRESS    
FTPPROXYPORT    21
FTPPROXYUSER    
FTPPROXYPASSWORD    
SCRIPTID    5
SCRIPTEXT    .pl
SMTPHOST    localhost
WEBSITEURL    http://www.xxxxxxx.co.uk/
IGNOREPASSIVEERRORS    true
USERELATIVECGIURLS    false
PATHTOPERL    /usr/bin/perl
USEENHANCEFTP    true
FTPCLIENTTIMEOUT    15000
FTPRETRYDELAY    3000
FTPKEEPALIVEINTERVAL    30000
FTPSILENT    false
FTPMAXRETRIES    3
FTPCONNECTTIMEOUT    25000
SMTPAUTHREQUIRED    false
SMTPUSERNAME    uniforms@xxxxxxx.co.uk
SMTPPASSWORD    ********
COMPRESSIONPACKETSIZE    1024
COMPRESSEDUPLOAD    true
CATALOGURL    http://www.xxxxxxx.co.uk/uniforms/
ONLINESTOREFOLDERNAME    uniforms
CGIBINURL    http://www.xxxxxxx.co.uk/cgi-bin/
PATHFROMCGITOCATALOG    ../public_html/uniforms/
FTPHOST    ftp.xxxxxxx.co.uk
FTPUSERNAME    xxxxxxx.co.uk
FTPPASSWORD    ********
PATHTOCGIBIN    /cgi-bin/
USEPASSIVEFTP    false
FTPPATHFROMCGITOCATALOG

[Mike Hughes]

I'd go with what Andrew (Goz), Actinic and others say. Heart give you a cgi-bin so why not use it?

Mike

[markormiston]

Ok will give it try - for now we've moved back to the old hosting account as its costing my customer too much money and what seemed s straightforward move - despite spending 4 hours reading the config files etc I am left with an unhappy customer who knows it not my fault with a site he cannot easily prise from his old hosting company.

To add to his woes his SBS server box died Friday afternoon as well!

I will try these settings and let you know how we get on.

Many thanks to those who have helped so far.

[Duncan Rounding]

You might wanrt to consider SellerDeck hosting. SellerDeck will then help you getting it up and running.