eBay order management stopped automatically retrieving orders

[AmadealLtd]

Hello,

Has anyone else eBay order management stopped automatically retrieve the orders into Sellerdeck.

So now i can only retrieve them by selecting the download from last - days section.

If i try from placed since last retrieval it just says downloading from eBay & no orders retrieve example in image attached.

Any help would be appreciated.

Kind Regards
Luke

[brucet]

Hi Luke.

We've not had any other reports of this to Support.

Looking through your ticket, it doesn't look like a problem with the Sellerdeck software or extension. One possible culprit is your anti-virus software. You could try disabling that temporarily and see if that fixes the issue. If so, you would need to take advice from your AV supplier.

[Jax001]

Hi Luke,

We have had this a few times, when we force a download it also comes up with either, locked by another user. (we have no other user) or eBay returned the following error(s) invalid ... and eliminate any non utf-8 encoding in request. We usually come out of sellerdeck and log back in....sometimes we have to repeat this if we still get the "locked by another user". We then force the download and it is back up and running. If it has been out for a while use the option Retrieve orders from last and put 2 days in, this should pick them all up. It will then run on its own to whatever time you have automated retrieval set for. We just put it down to a classic eBay glitch - "it's not you, it's us"..... Hope that helps.

[AmadealLtd]

Hello,

Thank you for your replies we will try these solutions & let use know how we get on.

Kind Regards
Luke
Amadeal Ltd

[AmadealLtd]

Hello,

Just a Update on this we literally done everything we could think of & was recommended to do to fix this nothing helped so we gave up. Logged in this morning & it has decided to work again as normal after all these weeks so somehow it fixed itself.

Regards
Luke